Re: Blue Screen Stop After Installing HP DVD Writer Software
From: Gert B. Frob (sbrentcarter_at_spaminator.net)
Date: 09/20/04
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Date: Mon, 20 Sep 2004 17:22:48 GMT
"Steve Stamhuis" <sstamhuis@interbaun.com> wrote in message
news:232301c49bf2$8f0d2210$a601280a@phx.gbl...
> I am looking for help in resolving a blue screen stop
> error I can't figure out. I have an AMD Athlon 2500 box,
> with primary HD set up using GigaRaid (two 120GB drives
> operating as one), a CD Burner and a DVD ROM drives on one
> IDE cable, and a 120GB HD (in a removable rack) and a just-
> installed HP DVD530i writer on the other IDE cable. HP's
> instructions were to load their software before physically
> installing the new DVD writer, as this would generate
> recommended jumper settings, etc. An earlier version of
> PowerDVD was detected, and its removal was required before
> the HP software installation could be completed. I
> complied by removing the PowerDVD application. Then I
> installed the new drive. In Safe mode, I can see that all
> 4 drives on the IDE cables are recognized correctly, and
> have drive letters assigned.
>
> I cannot now start Win2000 (fully updated from Windows
> Update with the Sep 14 releases). I can start the OS in
> Safe mode, but cannot start normally without getting the
> following blue screen:
>
> STOP: 0x0000001E
> (0xC0000005,0xEB6A8E01,0x0000001,0x00000014)
> KMODE_EXCEPTION_NOT_HANDLED
>
> Address EB6A8E01 base at EB6A8000, DateStamp 4087e8a6 -
> PxHelp20.sys
>
> I have looked up various MicroSoft Knowledge Base articles
> related to this type of Stop error, but there is nothing
> specific about the PxHelp20.sys file mentioned in the Stop
> error message. There is mention of hotfixes but I have no
> idea about how to access these things. When starting in
> Safe mode, my system indicates the OS is Windows 2000
> Build 2195 : Service Pack 4Free.
>
> Can anyone help?
Pxhelp20.sys is a driver used by the HP (Veritas) burning software. You
might be able to remove the software in safe mode, then try reinstalling it.
If all else fails you could rename the driver to put it out of commission
until you sort it out. You should be able to find it in the
system32\drivers folder.
Have a look at this thread:
http://forums.veritas.com/discussions/thread.jspa?messageID=4333988&tstart=0
It may shed some light on the situation.
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