Login and no desktop icons - OS Hung? - Please help
From: A.J. (ajgrossmaniii_at_yahoo.com)
Date: 08/23/04
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Date: 23 Aug 2004 15:17:40 -0700
I have a laptop running Windows 2000 Professional with service pack 4.
The user began experiencing a lot of annoying pop up ads when using
I.E., and her system has always been dog slow. It is an HP Omnibook
6000 with a Toshiba 10GB HD and 128 MB RAM.
I installed several spyware, adware, malware software products to
detect and remove the junk. Each one found something and appeared to
remove the items. I also made sure VirusScan was up to date and did a
full system scan. No viruses found. I also used Windows Update to
bring her OS up to date.
THE PROBLEM IS that after logging onto her system and the company
domain (she is a field employee and only connects to the company
network through DSL after logging into her system) the desktop
wallpaper comes up, but no destop icons appear. In addition, the hard
drive light simply blinks in a fairly regular pattern. If I
CTRL-ALT-DEL, launch Task Manager, and observe the Processes, I see
that there is one process that seems to monopolize the CPU, sometimes
in excess of 100%. The weird thing is that the process name which
does this varies from "libsys.exe" to "coms.exe" to "eulabak.exe".
When I look for these files on her system, they all have exactly the
same byte size of 706kb. If I search the registry and remove the
entries referencing these files, after a reboot, the entries are back.
I can log onto the system using the Administrator account, as well as
her local domain account, and the problem is not observed. It seems
to appear only with her company domain user profile. She is not using
roaming profiles, but her local profile is about 22MB in size. None
of the other accounts, which successfully log into the system, exhibit
the hanging services. In fact, none of them are running at all, under
the other profiles. All of the task bar items are the same for all
accounts; they startup for all users.
First, can someone help me resolve this? Second, any ideas why this
system has been a dog, since day one? I realize it is a Pentium III
with only 128MB of RAM, but my outdated Compaq Deskpro with a Pentium
III and 128MB of RAM runs circles around it.
Thanks for the help.
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