Re: Eratic system operation w/AcAfee on Windows 2000 Pro

From: Mark (anonymous_at_discussions.microsoft.com)
Date: 08/22/04 

Date: Sun, 22 Aug 2004 12:10:22 -0700

Dave,

Thank you for the quick reply.

With regard to the system log, I get the following 3
errors: (dated today)
Sparrow - The device, \Device\Scsi\Sparrow2, did not
respond within the timeout period.

atirage3 - Unable to map required address ranges for
graphics card

Service Control Manager - The SAP Agent service depends on
the following nenexistent service: Nwlnklpx

In the Application log, I get no Error messages, but I get
3 Information messages
McLogEvent - about VirusScan - looks like general info

McAfeeFramework - The description for Event ID (0) in
Source (McAfeeFramework) cannot be found. The local
computer may not have the necessary registry information
or message DLL files to display messages from a remote
computer. The following information is part of the event:
Service started.

ATI Smart - The service was started

With regard to the Device Manager - When I invoke the
System icon in Control Panel, and get the system
properties screen, cliking the Device Manager bar does not
bring up a list of hardware like it is suppose to.

Your direction: Resolve any error messages. . . I can look
at them, but not being an IT type, I have no idea as to
how to go about resolving each error. Sorry.

Thanks, I await your further direction.

Mark

>-----Original Message-----
>First thing is to resolve any error messages present in
Event Viewer (both
>system and application logs). Also check Device Manager
for errors and or
>non-starting devices.
>
>--
>Regards,
>
>Dave Patrick ....Please no email replies - reply in
newsgroup.
>Microsoft Certified Professional
>Microsoft MVP [Windows]
>http://www.microsoft.com/protect
>
>"Mark" wrote:
>| In July I had my hard drive wiped and changed from
Windows
>| ME to Windows 2000 by an IT technician. Hard drive
>| contains Windows 2000, Virus Scan Enterprise 7.0 McAfee
>| anti-virus, ATI Graphics card software, and Microsoft
>| Suite 2003.
>|
>| All worked fine for 2 - 3 weeks. I attempted to do a
>| McAfee dat file update and in the process, the system
>| seemed to hang, so I discontinued, and successfully
>| downloaded the dat files with the second try. (I may
have
>| restarted my computer between tries)
>|
>| Since then, my system has been acting very eratic: i.e.
>| not booting normally and loosing my sound capabilities;
>| not shutting down throughly; and hanging up when I try
to
>| use Excel, Word or Outlook. The mysterious thing is
that
>| on rare occasions, I can boot my computer and it seems
to
>| comeup, run normally, and shuts down OK.
>|
>| I have noticed in the Event Viewer, two recurring error
>| messages: Sparrow and atirage3. (I have no SCSI devices
>| attached to my computer). I have also noticed that
during
>| booting, if the "Windows Login" window pops up and does
>| not immediately go away the erratic operation will
always
>| result. On bootups where the "Windows Login" appears
only
>| instantaneously, the computer behaves normally.
>|
>| I have had several people suggest uninstalling McAfee to
>| resolve the problem since it seemed to start after the
>| attempted Dat file update.
>|
>| Is it possible that the McAfee download attempt somehow
>| corrupted my operating system?
>|
>| Please advise, and thank you in advance for any help.
>|
>| Mark
>
>
>.
>

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