RE: System HANGS whenever i play game?
From: Subrahmanya Bhandarkar [MSFT] (v-subrab_at_online.microsoft.com)
Date: 06/08/04
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Date: Tue, 08 Jun 2004 13:30:23 GMT
Check below link
And aslo check event viewer for more error details
http://support.microsoft.com/default.aspx?scid=kb;en-us;126380&Product=win20
00
Troubleshooting CD-ROM Problems in Windows 2000 and Windows NT
View products that this article applies to.
This article was previously published under Q126380
For a Microsoft Windows XP version of this article, see 314096.
SUMMARY
This article describes how to troubleshoot problems with your CD-ROM drive
in Windows.
MORE INFORMATION
If you are experiencing problems with your CD-ROM drive in Windows, follow
these steps:
Make sure the CD-ROM drive is listed on the Windows hardware compatibility
list (HCL).
If you use a SCSI CD-ROM drive, make sure the SCSI controller is listed on
the Windows HCL.
If you use a CD-ROM drive or SCSI controller that is not listed on the
Windows HCL, contact the device manufacturer for a Windows device driver or
compatibility information.
Verify that the CD-ROM drive is installed using the manufacturer's
specifications.
If you try to install a SCSI CD-ROM drive:
Verify that the SCSI bus is terminated correctly. On a SCSI bus, the last
SCSI device should be terminated with a terminator provided by the
manufacturer (refer to the SCSI adapter's documentation for more
information about termination).
Verify the CD-ROM SCSI ID. The SCSI ID of the CD-ROM drive should normally
be set to SCSI ID 2 or above. Make sure the CD-ROM drive is not configured
to use the same SCSI ID another device is using. Refer to your CD-ROM drive
documentation for information on how to set or change the SCSI ID of your
CD-ROM drive.
Verify that the SCSI ID of the SCSI controller is set to SCSI ID 7.
Verify that no other adapters are configured with settings that conflict
with the SCSI controller settings.
Check the Windows Event Viewer for error messages regarding the CD-ROM
drive or SCSI controller.
If you are using Windows NT 4.0, open Control Panel, double-click the
Devices icon, and make sure that the SCSICDRM device has a Startup value of
System.
If you are using Windows 2000, open Device Manager and verify that the SCSI
controller and CD-ROM are detected, and that Device Manager indicates the
device is working properly.
If you try to install an IDE CD-ROM drive:
Use a device driver designed for the CD-ROM drive that you have installed.
If a specific driver for your IDE CD-ROM drive is not provided by the
manufacturer of the drive, install the IDE CD-ROM driver supplied in
Windows. This driver is compatible only with IDE CD- ROM drives that are
ATAPI 1.2 compliant. To verify the ATAPI compliance level of your CD-ROM
drive, contact the drive manufacturer.
If you have three or more IDE devices on your system, including the CD-ROM
drive, you may need to modify the Windows Registry to add support for more
than two IDE devices. For additional information, click the article number
below to view the article in the Microsoft Knowledge Base:
103934 Adding More Than Two IDE or ESDI Drives in Windows NT
If you try to install a CD-ROM drive that uses a proprietary, non-SCSI
interface:
Verify that the proper device driver is installed by running Windows Setup
and selecting Add/Remove SCSI Adapters from the Options menu.
Check the Windows Read Me (Readme.wri) file and the Windows HCL for notes
concerning your proprietary interface CD-ROM drive.
Determine if the CD-ROM drive is recognized by Windows. Run Windows File
Manager or Windows Explorer to see if a drive letter is assigned to the
CD-ROM drive.
If the CD-ROM drive is assigned a drive letter, try to view a directory of
the CD-ROM drive. Make sure a data compact disc is inserted into the CD-ROM
drive.
If you can read a data compact disc, but cannot play a music compact disc,
use one of the following methods:
In Windows NT 4.0: Double-click Devices in Control Panel, and then set the
Cdaudio device startup to System. Some SCSI-1 CD-ROM drives require the
Cdaudio service, as do SCSI-2 drives that do not support SCSI-2 Cdaudio.
In Windows 2000: Double-click Sounds and Multimedia in Control Panel, click
the Hardware tab, and then check to ensure the CD/DVD drive is listed, as
well as Audio Codecs. If they are not listed, use the Add/Remove Hardware
icon to reinstall these drivers.For additional information about how to
reinstall audio and video codecs and drivers, click the article number
below to view the article in the Microsoft Knowledge Base:
276423 How to Reinstall Audio and Video Codecs in Windows 2000
If the system is configured to dual-boot to another operating system,
confirm that the CD-ROM drive functions in the other operating system. If
the CD-ROM drive does not function properly in MS-DOS or another operating
system, contact the manufacturer of the drive for assistance.
For additional information about how to troubleshoot problems with your
CD-ROM drive in Windows, click the article number below to view the article
in the Microsoft Knowledge Base:
139986 CD-ROM Drive Not Recognized After Installing Windows NT
Subbu
This posting is provided "AS IS" with no warranties, and confers no rights.
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