Re: *DESPERATE* STOP 0x0000001E in ntoskrnl.exe

From: Chris Croughton (chris_at_keristor.net)
Date: 05/06/04 

Date: Thu, 6 May 2004 13:48:50 +0100

On Tue, 4 May 2004 23:39:53 +0200, John7
   <nosp@mm.com> wrote:

>> > No hardware or software was changed. Because the mouse hung my friend
>> > turned off power. This might have damaged files / registry.
>> > All safe boot modes (F8) crash rightafter logon (incl. Last Known Good).
>>
>> Including command line?
>
> Yes, same story !

Er, how then did you get to run chkdisk?

>> So have you tried the memory?
>
> Yes, ran docmem for several hours, no prob.

I don't know docmem, I was referring to swapping it out.

>> What data do you have on there which
>
> My friend's business files. He's kinda nerveous now.

And he doesn't have daily backups? Oy veh.

>> isn't backed up (you do backups, don't you?), if you re-install?
>
> Last backup was 9 days ago. As a LAST resort I will restore
> the tape to the all-in-one partition. He will lose 9 days of work.

See above.

> Problem is the tape drive mfg went bankrupt, so NO support.

When? And he hasn't replaced it with something current? How valuable
are these files if it wasn't worth updating the backup system and hasn't
done a backup for 9 days?

Out of interest, where are the backups kept and have you ever done a
restore from them? I've seen a load of cases where it's "Oh yes, we do
backups regularly" and then when they need them they find that the write
was fine but the tape can't be read (or it doesn't have everything they
need on it).

> And ... disk has to be wipped first to install win2K from fresh,

Get a new disk. Disable the current ones (or make them read-only) so
they don't get even more corrupt first. Restore to the new disk. Or
even easier, find a machine with Win2k (or XP, although that can be
touchy about hardware changes) and put one of your existing drives in
that and pull the data off it.

> then restore tape on top of it. If it succeeds fine but if it fails he
> looses all data! I may need to break the mirrored array
> (2 x 40GB in RAID 1) to backup data first. Another thing I
> need to figure out. No easy path either.

Duh, if it's only mirrored (not striped) then it's easy, just unplug one
of the drives. That's the point of RAID 1.

For all you know it may be your RAID controller which is the problem, so
try plugging one of the drives into the ordinary controller.

>> Incidentally, data should always be put onto a different drive or
>> partition in case you need to vape the system area...
>
> True, but this is the situation we are facing now.

Then you/he have learnt something for next time.

>> It could be a driver problem, or hardware. Or it could be total
>> corruption needing a re-install.
>
> I just can't come closer to problem|cause. All solutions require a
> running OS which we don't have and Recovery Console is limited.

You don't have any other machines? What about the one on which you're
typing this?

Chris C

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