Re: *DESPERATE* STOP 0x0000001E in ntoskrnl.exe

From: Pegasus \(MVP\) (I.can_at_fly.com)
Date: 05/05/04 

Date: Wed, 5 May 2004 12:28:26 +1000

"John7" <nosp@mm.com> wrote in message
news:c792kp$mtd$1@news5.tilbu1.nb.home.nl...
> Thx Chris for responding.
>
> > >> > Managed to get passed the RAID driver floppy problem (F6).
> > >> > Got into Recovery Console, Chkdsk /r found errors and fixed them
> > >> > but the problem remains. Still STOP 0x0000001E.
> > >>
> > >> If it's true that "nothing has changed" (and I'd be rich if I had a
> > >> pound for each time I've heard that one!) then the most likely cause
is
> > >> hardware, probably memory going/gone bad. That would be the first
> thing
> > >> I'd try.
> > >
> > > No hardware or software was changed. Because the mouse hung my friend
> > > turned off power. This might have damaged files / registry.
> > > All safe boot modes (F8) crash rightafter logon (incl. Last Known
Good).
> >
> > Including command line?
>
> Yes, same story !
>
> >
> > > In Recovery Console tried to save ntoskrnl.exe and ddl cache version
to
> > > floppy
> > > for comparison but Recovery Console can't write to floppies (Christ,
> WHY?).
> > > Have nothing to compare SP3 version of ntoskrnl.exe against?!
> > > How to figure out if files are still intact?
> >
> > So have you tried the memory?
>
> Yes, ran docmem for several hours, no prob.
>
> > How about booting from your install CD and checking the files from
there?
>
> That's what I am about to do next.
>
> > What data do you have on there which
>
> My friend's business files. He's kinda nerveous now.
>
>
> > isn't backed up (you do backups, don't you?), if you re-install?
>
> Last backup was 9 days ago. As a LAST resort I will restore
> the tape to the all-in-one partition. He will lose 9 days of work.
> Problem is the tape drive mfg went bankrupt, so NO support.
> And ... disk has to be wipped first to install win2K from fresh,
> then restore tape on top of it. If it succeeds fine but if it fails he
> looses all data! I may need to break the mirrored array
> (2 x 40GB in RAID 1) to backup data first. Another thing I
> need to figure out. No easy path either.
>
> > Incidentally, data should always be put onto a different drive or
> > partition in case you need to vape the system area...
>
> True, but this is the situation we are facing now.
>
> > > Problem is all help docs assume windows is still operational, while
this
> one
> > > crashes rightafter logon so I cannot start any corrective action
there.
> >
> > It could be a driver problem, or hardware. Or it could be total
> > corruption needing a re-install.
>
> I just can't come closer to problem|cause. All solutions require a
> running OS which we don't have and Recovery Console is limited.
>
> >
> > Chris C
>
>

Boot the machine with a WinXP CD (http://www.nu2.nu/pebuilder/#download),
then save your client's important files. To manufacture the CD, you need
a WinXP Professional CD (no key required!) and a CD burner.

When finished, remind your client that the interval between
backups must reflect his business needs. If a loss of 9 days'
worth of data hurts then the interval is clearly too long.