Re: Very slow shutdown
From: Jim Byrd (jrbyrd_at_spamlessadelphia.net)
Date: Sat, 1 May 2004 12:26:00 -0700
Hi Jack - You've evidently already tried some of this, but here's the full
"list" for you JIC:
You might want to check and see if you've installed Hotfix Q329170. If so,
and unless you're sure you need it, it apparently causes major slowdowns on
shutdown and should be removed. See here to decide about whether you need
this hotfix: http://support.microsoft.com/?id=329170. There's been a lot
of discussion about this in microsoft.public.win2000.general nws gp
recently. If you decide to remove it, go to your Control Panel|Add/Remove
Programs and see if Q329170 is listed as installed and, if so, remove it.
This "hotfix" is also installed as part of SP4, and thus can't be removed
separately if you've installed that.
If you decide that you do need to keep it, or you have SP4 installed, an
alternative that's been proposed that will allow you to be able to exit
normally even with the hotfix is to run "net stop spooler" (without the
quotes) from a cmd window before shutdown. You might want to consider
adding that to a logout script that stops the spooler at shutdown, and kept
the hotfix in that case. (I've verified that this works, BTW.)
MS has a fix available if you phone them. See:
plus (Courtesy of Steve Parry)
start > run > gpedit.msc > Computer Configuration> Administrative Template
System > Logon > Maximum retries to unload and update user profile ... set
enabled and to say 5 ... default if not configured is 60!!
and then (added by me) set waittokillservicetimeout at
to 5000 ms instead of the default 20000.
(I can verify that these last two make a HUGH difference in shutdown times.)
Then, courtesy of Torgeir Bakken, MVP, you might want to try this:
User Profile Hive Cleanup Service
A service to help with slow log off and unreconciled profile problems.
Two last areas to check. Unless you actually use them, it has been reported
that unchecking Enable Offline Files in Folder Options|Offline Files tab
substantially decreases the shutdown time (presumtively by eliminating the
"Synchronize all offline files" step). And check and be sure that you don't
unintentionally have Clear the Windows Paging File turned on. See here:
-- Please respond in the same thread. Regards, Jim Byrd, MS-MVP In news:email@example.com, JClark <johnmc1937REMOVE@hotmail.com> typed: > On Sat, 1 May 2004 14:04:24 +0200, "Wouter" <firstname.lastname@example.org> wrote: > >> "JClark" <johnmc1937REMOVE@hotmail.com> wrote in >> news:email@example.com >> >>> Hello group: >>> >>> OS: W2KP/SP4 >>> System: Supermicro, PIII, SCSI HD (2) >>> Problem: Shutdown takes about 4 minutes, only about 45 >>> seconds of the total is during the "shutting down" screeen >>> phase. There does not seem to have been any precipitating >>> event, such as new software or hardware installation. Here's >>> what I've tried: >>> >>> 1. Gone through task manager and shut down most of the >>> programs, a handful at a time. Then go to restart. No >>> help...4 min shutdown time. >>> >>> 2. Boot to safe mode, then shutdown. Same 4 minute delay. >>> >>> 3. Installed the uphclean program, even though I did not get >>> the error message in event viewer which is associated with >>> this problem (I am desperate!). No help. >>> >>> 4. Updated all the drivers I can find, including the NVidia >>> display adapter. No help. >>> >>> 5. Uninstalled the Q329170 Hotfix, which some have reported >>> as a cause of this problem. No change. >>> >>> I have considered the "paralell installation" recommended by >>> microsoft, but I think it might be just as easy to format >>> the drive, reinstall win2k, get updates, and then reinstall >>> the programs from scratch ...ugh! (I have copies of all the >>> data files on a second HD, so I wouldn't lose anything but >>> time.) I also have a sector copy (Ghost) on the second HD, >>> but I don't see much sense in using that, since it will >>> restore the system just the way it is now, with the >>> painfully slow shutdown. >>> >>> Any suggestions would be greatly appreciated. >>> >>> Many thanks! >>> >>> Jack >> >> I assume the UPHClean service is installed correctly and shows >> at least a "started" event in the Application Event log at >> startup of the PC >> I also assume you got the latest UPHClean version, see: >> http://support.microsoft.com/default.aspx?kbid=837115 >> >> The trick that worked for me for some time (W2K SP4 fixed this >> problem for me) was to stop the Spooler (Command Prompt): >> net stop spooler /y >> Then do the Shutdown. >> After Startup, start the Spooler again (Command Prompt): >> net start spooler >> >> You can try these command "manually" from the Command Prompt. >> If they work, you can use a logoff and logon script to automate >> these stop and start tasks. >> > Wouter: > > Yes, I did use the latest UPHClean version from MS and my eventlog > shows that it started. > > I tried disabling the spoiler service, but it did not help. > > I then went through the "services" list and disabled many of them that > did not apply to my system such as alerter, messenger, wireless, etc. > I also polished up some of the firewall entries which were in "ask" > mode (Sygate). So.........after all of that, the shutdown time has > decreased from almost four minutes, to just under two. Maybe I should > consider that a bargain. > > I really appreciate your suggestions, as with past problems. > > Jack