Re: Stop error when running Norton AV 2003
From: Doug Allen [MSFT] (dougall_at_online.microsoft.com)
Date: 04/13/04
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Date: Tue, 13 Apr 2004 10:29:23 -0400
Yes, you can contact Symantec to get either a driver update for the software
or for configuration assistance. They should be able to look at the memory
dump and find exactly why it's crashing. We could take a look at the dump
as well, but it wouldn't be as detailed as we don't have access to
Symantec's source code.
-- Doug Allen, Windows 2000 MCSE Microsoft Enterprise Support This posting is provided "AS IS" with no warranties, and confers no rights. "nobby" <anonymous@discussions.microsoft.com> wrote in message news:1914901c42162$c8e74d90$a601280a@phx.gbl... > Hello, > I am running Windows 2000 Pro. and when I scan my drives > with Norton AntiVirus 2003 I get a blue screen with the > following message: > > STOP 0x000000D1 (0x4DD994FE, 0x000001C, 0x000000001, > 0x8205000D) DRIVER_IRQL_NOT_LESS_OR_EQUAL > > Does anyone have any idea how to resolve this. I found an > article (Article - 293077) in the Knowlegde base, but it > suggest disabling the Antivirus program. Is there another > solution? > Thank you for your help.
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