Re: need fix for KB832762
From: Marc Reynolds [MSFT] (marcrey_at_online.microsoft.com)
Date: 03/30/04
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Date: Mon, 29 Mar 2004 19:37:30 -0600
You need to follow the instructions in the article. If you oly request the
fix and no troubleshooting you will not be charged.
RESOLUTION
==========
Hotfix information
------------------
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem
that
is described in this article. Only apply it to systems that are
experiencing
this specific problem. This hotfix may receive additional testing.
Therefore,
if you are not severely affected by this problem, Microsoft recommends
that you
wait for the next Windows 2000 service pack that contains this
hotfix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the hotfix. For a complete list of Microsoft
Product
Support Services phone numbers and information about support costs,
visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional
determines
that a specific update will resolve your problem. The usual support
costs will
apply to additional support questions and issues that do not qualify for
the
specific update in question.
-- Thanks, Marc Reynolds Microsoft Technical Support This posting is provided "AS IS" with no warranties, and confers no rights. "Adderall" <anonymous@discussions.microsoft.com> wrote in message news:1552c01c415f2$9f3c3ad0$a501280a@phx.gbl... > Does anyone have the fix for KB832762? The problem is: > Slow system performance or your computer stops responding > because of a memory leak in paged pool memory in Windows > 2000 SP4 > > http://support.microsoft.com/default.aspx?scid=kb;en- > us;832762 > > Sounds like the problem I'm having. Ever since I > installed SP4, my performance has been 1/2 of what it was. > What I don't understand is this: > 1. It's a problem originating from Microsoft. > 2. It happens after installing SP4 > 3. MS acknowledges that it's a problem. > 4. So why isn't the fix posted instead of having to pay > for support in order to fix it? > > Does anyone have this fix? Thanks in advance.
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