folder missing

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From: Casey Brown (sorrynotreal_at_yahoo.com)
Date: 03/16/04 

Date: Tue, 16 Mar 2004 11:23:12 -0500

Hi. My dad is having a problem with his computer today, and I am not sure
how best to help him--I am hundreds of miles away. I was hoping that
someone out there might have some suggestions...

Evidently, he turned on his machine today and one directory is missing from
it--c:\stuff, let's say. They run WinME, I think. It was taking a long
time booting so he restarted it before it loaded. It loaded in safe mode,
then he shut down and loaded normally. I guess the desktop shortcuts to
c:\stuff didn't work, and he discovered that the directory itself is
missing.

I don't really know what to tell them, and I know these are vague details.
But what other information should I have him gather? They do go online and
were last night--they may have picked up a virus, but they tend to be very
careful about what files they download. I looked at some recent virus
definitions but didn't see anything that looked similar.

Any ideas? Where to go from here? People to contact that might be of help
to them? There were a fair number of documents and important (to them)
files, some of which were backed up but others that weren't.

Thanks in advance for your time!

-Casey

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