Re: W2K SP4 Hosed our PC - Need Help !!!
From: Torgeir Bakken (MVP) (Torgeir.Bakken-spam_at_hydro.com)
Date: 03/01/04
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Date: Mon, 01 Mar 2004 05:25:39 +0100
"Steve N." wrote:
> Torgeir Bakken (MVP) wrote:
> >
> > I would say somewhere between 0.5 and 1% is an acceptable failure rate.
> > I don't have exact numbers for the failure rate for our SP4 upgrades,
> > but it is less than 0.5%
>
> At my home I have had 100% failure rate. At work I cnservatively
> estimate close to 50% failure rate. (See below)
I agree, that is very bad, but no way that is the standard failure rate
for most people. If it had, there had been a outcry much, much worse
than what has been seen so far (and as I remember it, it was
approximately the same "noise" level in the newsgroups when
SP3 was released).
> > Yes, I know it is very frustrating for those that it happens for,
> > especially if you did not make a backup of your data or system before
> > the upgrade (even if the SP install tells you that ou should make
> > one before continuing with the install).
>
> Backups are indeed good practice, but that's not really the point. The
> point is that SP4 causes problems for a lot of people and Microsoft (and
> you) are ignoring it (for the time being anyway). Instead of
> recommending backups and making blanket statements, how about trying to
> help figure out exactly WHAT is broken in SP4?
I'm afraid posting to a peer-to-peer community (like this one) for this
type of issues isn't going to get the ball rolling at Microsoft. The
only way you can get Microsoft to investigate this is if you (and likely
a lot of others) open a support case when you have a SP4 upgrade
failure/issues so the support people can get crash dumps, service pack
install logs etc. They also have their own reporting/investigating tools
you can run on such computer to help them analyzing the issue (and as
long as the computer is bootable, they even have tools to be able to
look at the computer remotely if I am not mistaken).
> > No, I don't think people make this stuff up, but using e.g. newsgroup
> > postings as a part of the assessment on how good a service pack is,
> > isn't really fair, because that is the place where people go to when
> > they have problems, and not when everything is hunky-dory.
>
> Where else are you going to hear about it? I am sure there are hundreds
> of thousands of PC happily churning away with Win2K SP4, but for a
> growing number this is not the case.
>
> My PERSONAL assesment of SP4 is based on direct experience, not just
> what I read here or elsewhere. For example, I have three Win2K Pro
> machines at my home. One has been running flawlessly for about 3 years.
> Another has been for over a year. Another is a fairly new install and
> has no software installed other than that which ships with the OS,
> drivers for hardware, an a/v package (AVG) and a firewall (KPF). On all
> three immediately after the insallation of SP4 the exact same issues
> developed; missing program shortcuts, no Administrative Tools, SFC
> failures, random lockups and forced restarts resulting in drive errors.
> All three are M$ certified hardware, clean installs, current drivers,
> nothing flakey at all. All pass OEM and 3rd party hardware diags with
> flying colors.
>
> On nearly every Win2K workstation I can think of that has had SP4
> installed at work (where I support hundreds of Windows PCs, a fair
> amount running Win2K) there has been general system instability, random
> lockups and forced restarts. Two that I personally use (a desktop and a
> laptop, different brands and certified Microsoft Compatible for 2K and
> XP) I have had to remove SP4 for the same reasons. I seriously doubt
> this is coincindental.
>
> Don't get me wrong, Torgeir, you do good, just please do it better and
> please quit making excuses for Microsoft. Listen to the people - we are
> trying to tell you that SP4 is a problem. Perhaps not for you, but for a
> lot of the rest of us.
I'm not making excuses for Microsoft, I just tell it as I see it from
my experience, and I do listen, but it is not a thing I can do about it,
I'm afraid.
As I recommend further up in this post, please open a support case at
Microsoft for your SP4 issues , it is the only way to get information
back to Microsoft in a way that they can have a chance to find the
source of a problem.
Anyway, let's hope that SP5 will be a better experience than SP4
for you and many others :-)
-- torgeir Microsoft MVP Scripting and WMI, Porsgrunn Norway Administration scripting examples and an ONLINE version of the 1328 page Scripting Guide: http://www.microsoft.com/technet/scriptcenter
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