Routing Failed Solution

From: Philipp Adaktylos (SPAMa9601252YOUR_at_MAMA.unet.univie.ac.at)
Date: 12/26/04

  • Next message: Hal Hostetler [MVP-S/U]: "Re: Setting up fax" 
    Date: Sun, 26 Dec 2004 11:35:02 +0100

    hi,
    at one of our customers we had a nasty problem with the fax server wich
    was as follows.
    (the affected system was a Windows 2000 SBS with all updates working as
    mailserver, fileserver, printserver and faxserver in a small workgroup.)

    E-mail notifications failed for incoming and outgoing faxes. In the
    faxconsole "Routing Failed" was displayed for the failed notification.
    Event IDs 32083, 32085 and 32089 showed up in the event protocol.

    we installed a third party fax server software as workaround after
    spending about 10 hours of work on the problem. but even notifications
    from that software failed. now that we knew that the error was not
    related to the fax server itself, we found out, that McAfee VirusScan
    Enterprise 8.0.0 caused the problem.

    there is a setting turned on by default which prevents local delivery of
    e-mails. in the german version the setting can be adjusted in the mcafee
    console in "Zugriffsschutz" (possibly "accessprotection"? there is a
    traficlight icon next to it). you need to deactivate the rule for
    "Senden von E-Mails durch Massenmail-Wuermer verhindern" (possibly
    "Prevent e-mails from massmailer-worms to be delivered.").
    the fax server did its job again after we did that adjustment.

    Greetings

    Philipp Adaktylos

  • Next message: Hal Hostetler [MVP-S/U]: "Re: Setting up fax"

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