Re: there was an error found when printing

From: Raghavendra R [MSFT] (raghavr_at_online.microsoft.com)
Date: 09/08/04 

Date: Wed, 8 Sep 2004 21:02:54 +0530

I guess there is some problem with your fax printer. Delete your existing
fax printer & add it back using Control Panel > Fax > Open > Advanced
Options > Add a Fax Printer.

If this doesn't work can you check if the file msfaxmon.dll is present under
your %windir% directory and tell me the version of that file. 

-- 
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup 
purposes only.'
"Michael Lindsey" <mail@dilysen.co.uk> wrote in message 
news:uHBHhzDkEHA.3944@tk2msftngp13.phx.gbl...
> Please see answers attached
>
> "Raghavendra R [MSFT]" <raghavr@online.microsoft.com> wrote in message
> news:4135576e$1@news.microsoft.com...
>> Thanks for the answers, nothing sounds unusual. I need more information.
>>
>> (1) What's the operating system (include the Service Pack information)?
>    Win2k SP4 with all the security hotfixes up to date
>> (2) Was this scenario ever working on this machine? Remember when it
> started
>> failing - try to recollect any software or other system-wide operation 
>> you
>> did that might have affected this scenario?
>    It worked in April but I havent need to send faxes since then (until I
> tried recently).
>    I can't think of any program installation that could have affected it.
>> (3) To understand the scenario more ... when you print to 'fax' printer
>> there are no other dialogs or information except for one error message
>> dialog, right?. Are you able to print to any other printer successfully -
>> this will give information as to whether there is a problem with the 
>> print
>> subsystem itself.
>   You go through the send fax wizard until you get to the "completing the
> send fax wizard" dialogue. When you click on Finish you then get the error
> message. If you click on the fax icon the fax queue is dispalyed, but 
> there
> is nothing in it.
> No problem with normal printing. There are two printers on the system, an 
> HP
> laserjet 1300 and an ancient deskjet 1120C. Both work fine.
>> (4) Are you able to send the fax by directly invoking 'Fax Send Wizard'?
>>
>    No, you get the same error
>> I guess you have the modem installed on the box, right? Symantec WinFax
> will
>> not have problems because that's not using printer model.
>    The modem is a PCI card (Creative) but I've tried another modem too (as
> USB modem).
>>
>> -- 
>> Raghavendra R
>> Microsoft Printing, Imaging and Fax Team
>> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>> Please do not send email directly to this alias. This alias is for
> newsgroup
>> purposes only.
>>
>> "Michael Lindsey" <mail@dilysen.co.uk> wrote in message
>> news:OTzcI5DjEHA.2696@TK2MSFTNGP11.phx.gbl...
>> > Thanks for repliying - answers as follows:
>> > Q: When do you get this error exactly - explain the scenario?
>> > A: You get the error message whenever you try to print to the "fax"
>> printer.
>> > I've tried several applications (e.g. Microsoft Word, Notebook) and its
>> > doesn't seem to make any difference.
>> > Q: I am guessing some of the fax printer related files are missing - 
>> > did
>> you
>> > happen
>> > > to add/delete any fax related binaries (.exe or .dll files) by 
>> > > chance?
>> > A: I don't think that any of the files have been deleted or corrupted,
> but
>> I
>> > don't know precisely which files are involved
>> >
>> > Note also that as a workaround I have now installed Symantec Winfax 
>> > Lite
>> > which works fine. This has had no effect on the problem.
>> > Perhaps another printer driver is causing the problem - I'm a bit
>> suspicious
>> > of the HP laserjet 1300 as HP drivers always seem a bit flakey to me.
>> >
>> > "Raghavendra R [MSFT]" <raghavr@online.microsoft.com> wrote in message
>> > news:412da646@news.microsoft.com...
>> > > When do you get this error exactly - explain the scenario? Is the
>> problem
>> > > seen in all applications or is it specific to certain applications? I
> am
>> > > guessing some of the fax printer related files are missing - did you
>> > happen
>> > > to add/delete any fax related binaries (.exe or .dll files) by 
>> > > chance?
>> > >
>> > > -- 
>> > > Raghavendra R
>> > > Microsoft Printing, Imaging and Fax Team
>> > > This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> > > Please do not send email directly to this alias. This alias is for
>> > newsgroup
>> > > purposes only.
>> > >
>> > > "Michael Lindsey" <mail@dilysen.co.uk> wrote in message
>> > > news:OoreO5KgEHA.3948@TK2MSFTNGP11.phx.gbl...
>> > > > Please help,
>> > > >
>> > > > I get the message ""there was an error found when printing the
>> document
>> > > blah
>> > > > blah to MSFAX: do you want to retry or cancel"
>> > > >
>> > > > I have tried all the obvious fixes, deleted recent hotfixes and
>> program
>> > > > installations etc , you don't seem to be able to remove and
> reinstall
>> > the
>> > > > fax printer drivers. Fax reception seems to be working OK.
>> > > >
>> > > > My system is otherwise very stable.
>> > > >
>> > > >
>> > > >
>> > >
>> > >
>> >
>> >
>>
>>
>
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