RE: explorer.exe crashes

Tech-Archive recommends: Fix windows errors by optimizing your registry

anonymous_at_discussions.microsoft.com
Date: 09/17/04

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    Date: Fri, 17 Sep 2004 08:19:44 -0700

    >-----Original Message-----
    >
    >| From: "Chris" <anonymous@discussions.microsoft.com>
    >| Sender: "Chris" <anonymous@discussions.microsoft.com>
    >| Subject: explorer.exe crashes
    >| Date: Tue, 22 Jun 2004 20:56:25 -0700
    >|
    >| Started having this problem recently, wherein everytime
    I
    >| right-click a MP3, or WAV file explorer.exe crashes. In
    the
    >| event viewer, I get the error information posted below.
    I
    >| can execute (listen to) the files, but I can't delete
    them,
    >| or right-click them. First thinking this was a problem
    with
    >| Winamp, I uninstalled/reinstalled Winamp. Issue
    persists.
    >| Then, I tried removing all file associations from
    Winamp,
    >| and associated all music files with Windows Media
    Player.
    >| Issue persists. I am completely up-to-date on Windows
    >| Updates, and am now at my wits end.
    >|
    >| Anyone have any advice? At this point, I am ready to
    just
    >| format my C:\ drive and call it a day, but wanted to
    check
    >| here first.
    >|
    >| Thanks,
    >| Chris
    >|
    >
    >Hi Chris,
    >
    >I have trimmed this message a bit to get to the meat of
    the issue.
    >The Watson log indicates that there is a shared access
    violation to the
    >memory space needed to run
    >these files.
    >This definately sounds like a bad driver issue and
    Explorer is the "victim".
    >
    >Action Plan
    >*********
    >1. what Operating System is this?
    >2. goto "start button" then "programs" then "accessories"
    then "system
    >tools" then "disk cleanup"
    >3. remove all "temporary" type files.
    >4. reboot
    >
    >If this still happens following the boot, we must remove
    and attempt to
    >re-install Media Player.
    >
    >Please let me know.
    >Thanks
     
    Mark,

    As I said in my last response, I had resolved the issue at
    that time. I keep running into this problem and it's
    getting to be really troublesome. I followed your advice
    of running disk cleanup, and removed all temporary type
    files, uninstalled WMP9, removed access to WMP altogether,
    and nothing seems to keep this problem from coming back. I
    want to ask you: how do you go about completely removing
    windows media player, because I'm not sure I did it
    correctly. I went to add/remove programs, then to
    add/remove windows components, and disabled it from in
    there. However, when I double-click a media file, WMP
    still opens with no hesitation.

    One other thing I'm thinking: Is it possible that
    installing Win2k Pro on a freshly formatted hard drive,
    then installing SP4...is it possible that there are some
    missing fixes, by not installing SP 1-3? Or maybe one of
    the post-SP4 hotfixes could be to blame?

    I thank you for any additional assistance you can offer!

    Chris

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