RE: Microstaff installation chaos!
From: Feng Mao (fengmao_at_online.microsoft.com)
Date: 08/06/04
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Date: Fri, 06 Aug 2004 10:04:50 GMT
Hi Wolf,
Thank you for posting back!
I would like to double check that Device Manager shows nothing or you
cannot find the modem in the Device Manager?
If nothing appears in Device Manager, please boot your computer to Safe
Mode. You can get into Safe Mode by pressing F8 key just befoer the Windows
2000 logo appears, it will show you a text mode based menu, choose Safe
Mode in the list.
In addition, I would like to reconfirm if there is any error message
occured when you followed the instruction in Internet Connection Wizard.
Such information will be useful for troubleshooting.
Have a nice day!
Thanks & Regards,
Feng Mao [MSFT], MCSE
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Content-Class: urn:content-classes:message
| From: "Wolf" <anonymous@discussions.microsoft.com>
| Sender: "Wolf" <anonymous@discussions.microsoft.com>
| References: <766401c47662$4d19de30$a301280a@phx.gbl>
<rjTfINGeEHA.772@cpmsftngxa06.phx.gbl>
<ba0001c479bf$c4e1bfe0$a601280a@phx.gbl>
<$nnaUhceEHA.1028@cpmsftngxa10.phx.gbl>
| Subject: RE: Microstaff installation chaos!
| Date: Thu, 5 Aug 2004 17:00:35 -0700
| Lines: 199
| Message-ID: <0fe601c47b48$65dfbd00$a501280a@phx.gbl>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Thread-Index: AcR7SGXf7DOdEkTzSz27s0BziM3WFw==
| Newsgroups: microsoft.public.win2000.applications
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.win2000.applications:14905
| NNTP-Posting-Host: tk2msftngxa13.phx.gbl 10.40.1.165
| X-Tomcat-NG: microsoft.public.win2000.applications
|
| Thanks for the additional response. Your procedure did
| not produce results. I believe the problem is connected
| to at least one of the symptoms I discovered while
| searching system events, etc. When I open the Device
| Manager, it shows nothing! I believe solving the internet
| connection will be easy once I know what critical file is
| missing in the os. If the Device Manager mystery doesn't
| turn on a light bulb in your head, I will provide
| additional info. The graphics aps, e.g., Freehand,
| Illustrator, work ok. The problem seems to reside in the
| communications area. All had worked fine, including aol,
| for several months until I installed the Sony digital
| camera software.
|
| Thanks,
| Wolf
|
|
| >-----Original Message-----
| >Hi Wolf,
| >
| >I am looking forward to your result. If it is still
| failed, please post the
| >error message to the newsgroup if it has.
| >
| >Have a nice day!
| >
| >Thanks & Regards,
| >
| >Feng Mao [MSFT], MCSE
| >Microsoft Online Partner Support
| >
| >Get Secure! - www.microsoft.com/security
| >
| >=====================================================
| >When responding to posts, please "Reply to Group" via
| your newsreader so
| >that others may learn and benefit from your issue.
| >=====================================================
| >This posting is provided "AS IS" with no warranties, and
| confers no rights.
| >
| >
| >
| >--------------------
| >| Content-Class: urn:content-classes:message
| >| From: "Wolf" <anonymous@discussions.microsoft.com>
| >| Sender: "Wolf" <anonymous@discussions.microsoft.com>
| >| References: <766401c47662$4d19de30$a301280a@phx.gbl>
| ><rjTfINGeEHA.772@cpmsftngxa06.phx.gbl>
| >| Subject: RE: Microstaff installation chaos!
| >| Date: Tue, 3 Aug 2004 18:10:02 -0700
| >| Lines: 114
| >| Message-ID: <ba0001c479bf$c4e1bfe0$a601280a@phx.gbl>
| >| MIME-Version: 1.0
| >| Content-Type: text/plain;
| >| charset="iso-8859-1"
| >| Content-Transfer-Encoding: 7bit
| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| X-MimeOLE: Produced By Microsoft MimeOLE
| V5.50.4910.0300
| >| thread-index: AcR5v8ThYcZ7P8OWRB+F7P4tO5+/0A==
| >| Newsgroups: microsoft.public.win2000.applications
| >| NNTP-Posting-Host: tk2msftngxa14.phx.gbl 10.40.1.166
| >| Path: cpmsftngxa10.phx.gbl!TK2MSFTNGXA03.phx.gbl
| >| Xref: cpmsftngxa10.phx.gbl
| microsoft.public.win2000.applications:17562
| >| X-Tomcat-NG: microsoft.public.win2000.applications
| >|
| >| Thanks for the response! I will go back to my computer
| >| and try it, though it looks like something I have
| tried.
| >| I will post the results tomorrow morning.
| >|
| >| Should it not work, I still believe the Microstaff
| >| deletion of winaspi or whatever *.inf or *ini file is
| >| what makes the os incapable of recognizing COM3.
| >|
| >| Thanks again, and I will be back here tomorrow morning!
| >|
| >| Wolf
| >|
| >|
| >| >-----Original Message-----
| >| >Hi Wolf,
| >| >
| >| >Thank you for posting!
| >| >
| >| >Let us try the below steps to see if it can restore
| your
| >| Internet
| >| >Connection.
| >| >
| >| >1. Make sure that your modem has been connected to
| the
| >| computer and it is
| >| >powered on.
| >| >2. Start your computer
| >| >3. Click Start, point to Programs -> Accesories ->
| >| Communications ->
| >| >Internet Connection Wizard
| >| >4. In Internet Connection Wizard, choose the
| option "I
| >| want to setup my
| >| >Internet connection manually, or I want to connect
| >| through a local area
| >| >network (LAN).", then click Next
| >| >5. Choose "I connect through a phone line and a
| modem",
| >| then click Next
| >| >6. Specify the location information, including area
| code
| >| and so on
| >| >7. Now it will launch the wizard toinstall Modem.
| Follow
| >| the wizard to
| >| >install your modem
| >| >8. Follow the wizard to complete your Internet
| >| connection configuration
| >| >
| >| >I hope that it can help you to solve the problem.
| >| >
| >| >Have a nice day!
| >| >
| >| >Thanks & Regards,
| >| >
| >| >Feng Mao [MSFT], MCSE
| >| >Microsoft Online Partner Support
| >| >
| >| >Get Secure! - www.microsoft.com/security
| >| >
| >| >=====================================================
| >| >When responding to posts, please "Reply to Group" via
| >| your newsreader so
| >| >that others may learn and benefit from your issue.
| >| >=====================================================
| >| >This posting is provided "AS IS" with no warranties,
| and
| >| confers no rights.
| >| >
| >| >
| >| >
| >| >--------------------
| >| >| Content-Class: urn:content-classes:message
| >| >| From: "Wolf" <anonymous@hotmail.com>
| >| >| Sender: "Wolf" <anonymous@hotmail.com>
| >| >| Subject: Microstaff installation chaos!
| >| >| Date: Fri, 30 Jul 2004 11:23:24 -0700
| >| >| Lines: 15
| >| >| Message-ID: <766401c47662$4d19de30$a301280a@phx.gbl>
| >| >| MIME-Version: 1.0
| >| >| Content-Type: text/plain;
| >| >| charset="iso-8859-1"
| >| >| Content-Transfer-Encoding: 7bit
| >| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| >| Thread-Index: AcR2Yk0Jga4CSgyDQIiZTYbVXcNw/A==
| >| >| X-MimeOLE: Produced By Microsoft MimeOLE
| >| V5.50.4910.0300
| >| >| Newsgroups: microsoft.public.win2000.applications
| >| >| Path: cpmsftngxa10.phx.gbl
| >| >| Xref: cpmsftngxa10.phx.gbl
| >| microsoft.public.win2000.applications:17525
| >| >| NNTP-Posting-Host: tk2msftngxa11.phx.gbl 10.40.1.163
| >| >| X-Tomcat-NG: microsoft.public.win2000.applications
| >| >|
| >| >| I recently installed Sony digital camera software
| on
| >| W2k.
| >| >| In the process, it asked if I wanted burning
| >| capability.
| >| >| So, I said yes. It then installed a Microstaff ap,
| >| which,
| >| >| as the installation dialog flashed by, deleted a
| *.inf
| >| or
| >| >| *.ini file and something
| about "...LOCAL_MACHINE..."
| >| >| flashed by.
| >| >|
| >| >| Since then, I have no internet connection or modem
| >| >| recognition. W2k cannot find COM3, which is what it
| >| knew
| >| >| about before Microstaff. Also, the device manager
| >| lists
| >| >| nothing!? My spy and virus searches have said these
| >| are
| >| >| not a problem.
| >| >|
| >| >| Any specific help would ameliorate my perplexed
| state.
| >| >| Thanks, Wolf
| >| >|
| >| >
| >| >.
| >| >
| >|
| >
| >.
| >
|
- Next message: John O: "Shutdown does not turn off computer"
- Previous message: Sergio: "PowerQuest DriveImage 7.0 - My shared drives no longer seen from network"
- In reply to: Wolf: "RE: Microstaff installation chaos!"
- Next in thread: Wolf: "RE: Microstaff installation chaos!"
- Reply: Wolf: "RE: Microstaff installation chaos!"
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