HELP! EXPLORER WILL NOT OPEN.

From: Ken Tiedemann (wasabe_at_wasabeontheweb.com)
Date: 04/09/04

  • Next message: Debbie: "Re: HELP! EXPLORER WILL NOT OPEN. PROBLEM SOLVED!!!" 
    Date: Thu, 8 Apr 2004 19:10:27 -0700

    Hey Debbie,
         I must have been getting confused with another
    computer that I was working on yesterday because going
    into safe mode the computer did not have the same
    problem. I did not end up being able to fix the problem,
    but I can tell you what NOT to do. I disabled every
    driver and turned off every service that wasn't running
    when the computer was in safe mode. The problem still
    existed. Then, being frustrated and feeling like I was
    so close to fixing it, I made my mistake. In the device
    manager, there is a view menu at the top in which you can
    tell it to "show hidden devices". Without researching
    what they were, I disabled them as well. The computer
    wouldn't boot from then on and even a repair installation
    wouldn't work. Because of the data on the drive, I am
    now paying to have the data recovered off of it. So,
    don't try that, lol. Looking at the problem now, I
    believe that it does not have to do with drivers or
    windows services that are running. I'm not sure what
    else doesn't run in safe mode, but another thing that I
    was thinking is that it might be a problem with the user
    accounts. On mine, even logging in under a different
    name didn't solve the problem, but maybe there is
    something in general with all of the accounts that got
    corrupted. I will post back if the data recovery report
    lends any insight to this puzzle. Good luck.
    >-----Original Message-----
    >I trying to fix a laptop for a co-worker. Her son has
    >surfed many sites that picked up spyware and hijackers.
    >I've cleaned them all, ran numerous virus scans, spy
    >scans, trojans scans, etc... I've re-installed Windoes
    >2000 Pro. And I am still having the same problem. when
    I
    >click to open "my computer", explorer, internet
    explorer,
    >search for files and folders, I get an hourglass cursor,
    >all the desktop icons disappear then reappear but the
    >programs never open. They are work fine in safe mode.
    >Please Please does anyone know what the problem could
    BE??!
    >.
    >

  • Next message: Debbie: "Re: HELP! EXPLORER WILL NOT OPEN. PROBLEM SOLVED!!!"

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