Re: Is it normal to wait a week to have connect.microsoft.com reply?

I've posted a vs2008 IDE bug to http://connect.microsoft.com that involves
a
blocking issue for me where the visual studio 2008 environment will
consistently and reproducibly crash...

https://connect.microsoft.com/VisualStudio/feedback/ViewFeedback.aspx?FeedbackID=317407

It's been up there a week and nothing. Is this a normal response rate?
I've been completely down for an entire week, so I would consider it a
fairly
serious problem. Fortunately, I have other projects to work on at the
moment but still...

I have 4 MSDN incidents, so I can use one of them and I know Microsoft
will
take care of the problem but I was hoping that the feedback site would be
sufficient for a bug that takes down the entire Visual Studio application
(i.e. that the issue would be taken seriously and responded to within a
decent time frame).

Anyway, just curious what experiences others have had there.

The Connect feedback site isn't intended for this. It's simply a forum for
the general public to report bugs, recommendations, suggestions, etc. but
there's no obligation for MSFT to respond in a timely manner. In practice
they usually acknowledge the issue fairly quickly and there may be a few
initial exchanges but after that it may be many months or longer before any
feedback is received. It's not a customer support facility IOW and you
shouldn't expect it to be. For what it's worth, I've reported perhaps a
dozen issues over the past 2 years and all of them were ultimately
addressed. At least one I know about even ended up in VS 2005 SP1. None of
this helps you now however so I wouldn't wait around for a response since
it's a blocking issue. Use one of your incidents or post to an applicable
MSFT newsgroup where MSDN subscibers are guaranteed a response within 48
hours as I recall. You need to set up an identifiable (anonymous) email
address at MSFT's site for this but it's been a while so I don't recall the
details offhand. Just log on to your MSDN account and find and follow the
appropriate link (setting it up is easy).


.

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