RE: Enterprise Instrumentation -- Installation operation failed.

From: Mike Hayton [MS] (mikehayt__at_online.microsoft.com)
Date: 09/09/04 

Date: Thu, 09 Sep 2004 20:49:19 GMT

The main ones Im interested in is

| > EnterpriseInstrumentationInstall.log
| > EnterpriseInstrumentationInstallUtil.log

Can you reply with the contents of these files?

Thanks

Mike 

-- 
This posting is provided "AS IS" with no warranties, and confers no rights. 
Use of included script samples are subject to the terms specified at 
http://www.microsoft.com/info/cpyright.htm 
--------------------
| 
| Hi Mike, I'd already tried most of these, but have doble checked them 
just to 
| be on the safe side, but without success.
| 
| The EnterpriseInstrumentationMSI.log file hasn't changed from the extract 
| shown below. I can supply the full content of this and the other 2 files 
if 
| necessary, but this looked to be the interesting content to me.
| 
| 
| 
| 
| "Mike Hayton [MS]" wrote:
| 
| > 
| > Here's the standard reply below...
| > 
| > Its maybe WMI corruption on the machine.
| > What's the OS that you're trying to install on?
| > Can you supply the  EnterpriseInstrumentationInstall.log &  
| > EnterpriseInstrumentationInstallUtil.log files if they exist? (see 
below)
| > 
| > FYI: Im out of office next week - so I may take some time to reply to 
this.
| > 
| > Cheers
| > 
| > Mike
| > 
| > ======================================
| > 
| > This error has been seen before on other machines - it appears to be 
| > typically a corruption with WMI on the machine, or in the perf counters.
| > 
| > However one posting said:
| > | Found what my problem was:  Although I had removed .Net 1.0 from my 
| > | workstation previously, it was not successfully uninstalled.  
Therefore, 
| > I 
| > | had two versions of .Net on my box 1.0 and 1.1.  Once I SUCCESSFULLY 
| > | removed 1.0 all went fine.
| > 
| > I'd try reseting WMI
| > 
| > Net stop winmgmt /y
| > If exist "%windir%\system32\wbem\repository.old" rmdir /s/q 
| > "%windir%\system32\wbem\repository.old"
| > Rename "%windir%\system32\wbem\repository" 
| > "%windir%\system32\wbem\repository.old"
| > for /f %s in ('dir /b /s %windir%\system32\wbem\*.dll') do regsvr32 /s 
%s
| > 
| > I'd also collect some more information about the problem
| > 
| > I. Collection install logs
| > 1. From the Run option off the Start menu, open "cmd" to launch a 
command 
| > prompt. Then type in the following commands:
| > 2. Change to the directory containing EnterpriseInstrumentation.exe - 
if it 
| > is in "C:\Documents and Settings\myTempDir" you would type:
| >     cd /d "C:\Documents and Settings\myTempDir"
| > 3. Execute the MSI install with the full logging enabled 
| >      EnterpriseInstrumentation.exe /c:"msiexec.exe /q /l*v 
| > %temp%\EnterpriseInstrumentationMSI.log /i 
enterpriseinstrumentation.msi"
| > 4. Complete the install (or see it fail) 
| > 5. Change to the %temp% directory 
| >     cd /d %temp%
| > 6. Look for the following files and please attach them to a reply. 
Possible 
| > filenames are: 
| >     EnterpriseInstrumentationMSI.log
| >     EnterpriseInstrumentationInstall.log
| >     EnterpriseInstrumentationInstallUtil.log
| >     EnterpriseInstrumentationSetup.log
| >     (depending on where the installation fails, not all of the files 
may be 
| > present).
| > 
| > II. Collect versions of scrrun.dll
| > 1. I would like to know the version of Scrrun.dll. There should 
typically 
| > be only one instance of it on the machine, but I have seen multiple 
| > instances. 
| > 
| > III. Check that WMI is running
| > 1. Can you check if the WMI (Windows management Instrumentation) 
service is 
| > running and set to start "Automatic". 
| > 
| > IV. Check whether StdRegProv is accessible
| > 1. Start->Run->Wbemtest
| > 2. Click on "Connect" (twice)
| > 3. Click on "Open Instance" and give "StdRegProv" for the object path 
| > 
| > V. Check if other namespace is working fine and 
| > 1. Start->Run->Wbemtest
| > 2. Click on "Connect"
| > 3. Type "root\cimv2" instead of "root\default" and "Connect"
| > 4. Click on "Enumerate Instances"
| > 5. Type "Win32_Process" and click ok... (Expected Result: See a new 
dialog
| > 
| > 
| > Lastly I'd try rebuilding the perf counters
| > 
| > How to Manually Rebuild Performance Counter Library Values
| > http://support.microsoft.com/?kbid=300956
| > 
| > Please note that the above article pertains to english versions of the 
| > Win2k.
| > 
| > To identify the available extensible counters on the machine use the 
tool 
| > Extensible Performance Counter List
| > 
http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/exctrlst
| > -o.asp
| > 
| > The steps in teh KB article provides info on rebuilding only those ini 
| > files available in the System32 folder. To rebuild the other extensible 
| > counters (identified thro the exctrlst.exe) you'll need to lodctr the 
ini 
| > files specific to the apps  . For e.g the .Net perf coutners are 
exposed 
| > thro ini files available in 
%windir%\Microsoft.Net\Framework\1.1.4322\*.ini
| > 
| > There is a tool available for rebuilding perf counters, send 
| > (bvasude@online.microsoft.com) an email 
| > (remove the online.) and he can send the tool to you. 
| > 
| > -- 
| > 
| > This posting is provided "AS IS" with no warranties, and confers no 
rights. 
| > Use of included script samples are subject to the terms specified at 
| > http://www.microsoft.com/info/cpyright.htm 
| > --------------------
| > | I'm getting error 1603 when trying to install the EIF on a Windows 
2000 
| > | machine.  From reading previous posts I've already tried rebuilding 
the 
| > | performance counters using pcrwizard.exe, without success. Can anyone 
| > help 
| > | please?
| > | 
| > | Below is an extract from the end of the 
EnterpriseInstrumentationMSI.log 
| > | file which I generated using the command 
EnterpriseInstrumentation.exe 
| > | /c:"msiexec.exe /q /l*v %temp% EnterpriseInstrumentationMSI.log /i 
| > | enterpriseinstrumentation.msi"
| > | 
| > | 
| > | 
| > | Property(S): SystemLanguageID = 1033
| > | Property(S): ScreenX = 1280
| > | Property(S): ScreenY = 1024
| > | Property(S): CaptionHeight = 19
| > | Property(S): BorderTop = 1
| > | Property(S): BorderSide = 1
| > | Property(S): TextHeight = 16
| > | Property(S): ColorBits = 32
| > | Property(S): TTCSupport = 1
| > | Property(S): MsiNetAssemblySupport = 1.1.4322.573
| > | Property(S): RedirectedDllSupport = 1
| > | Property(S): Time = 9:25:21
| > | Property(S): Date = 9/2/2004
| > | Property(S): DATABASE = c:\WINNT\Installer\2313b.msi
| > | Property(S): OriginalDatabase = 
| > | c:\Temp\IXP000.TMP\enterpriseinstrumentation.msi
| > | Property(S): UILevel = 2
| > | Property(S): ACTION = INSTALL
| > | Property(S): ROOTDRIVE = c:\
| > | Property(S): CostingComplete = 1
| > | Property(S): OutOfDiskSpace = 0
| > | Property(S): OutOfNoRbDiskSpace = 0
| > | Property(S): PrimaryVolumeSpaceAvailable = 0
| > | Property(S): PrimaryVolumeSpaceRequired = 0
| > | Property(S): PrimaryVolumeSpaceRemaining = 0
| > | Property(S): SOURCEDIR = c:\Temp\IXP000.TMP\
| > | Property(S): SourcedirProduct = {9E8A483C-BE5B-4EDC-B649-63E0A47FB779}
| > | Property(S): ProductToBeRegistered = 1
| > | === Logging stopped: 9/2/2004  9:25:21 ===
| > | MSI (s) (60:70): Note: 1: 1708 
| > | MSI (s) (60:70): Product: Enterprise Instrumentation -- Installation 
| > | operation failed.
| > | 
| > | MSI (s) (60:70): Cleaning up uninstalled install packages, if any 
exist
| > | MSI (s) (60:70): MainEngineThread is returning 1603
| > | MSI (c) (44:A0): Decrementing counter to disable shutdown. If counter 
>= 
| > 0, 
| > | shutdown will be denied.  Counter after decrement: -1
| > | MSI (c) (44:A0): MainEngineThread is returning 1603
| > | === Verbose logging stopped: 9/2/2004  9:25:22 ===
| > | 
| > | 
| > | 
| > 
| > 
|

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