RE: EIF Installation Error 1722
From: Mike Hayton [MS] (mikehayt__at_online.microsoft.com)
Date: 08/04/04
- Previous message: Mike Hayton [MS]: "RE: EIF Install problem"
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Date: Wed, 04 Aug 2004 17:14:24 GMT
FYI: There's a more recent thread titled "EIF Install Problem" that appears
to be the same issue.
I replied the following:
Hi there,
This error has been seen before on other machines - it appears to be
typically a corruption with WMI on the machine, or in the perf counters.
However one posting said:
| Found what my problem was: Although I had removed .Net 1.0 from my
| workstation previously, it was not successfully uninstalled. Therefore,
I
| had two versions of .Net on my box 1.0 and 1.1. Once I SUCCESSFULLY
| removed 1.0 all went fine.
I'd try reseting WMI
Net stop winmgmt /y
If exist "%windir%\system32\wbem\repository.old" rmdir /s/q
"%windir%\system32\wbem\repository.old"
Rename "%windir%\system32\wbem\repository"
"%windir%\system32\wbem\repository.old"
for /f %s in ('dir /b /s %windir%\system32\wbem\*.dll') do regsvr32 /s %s
I'd also collect some more information about the problem
I. Collection install logs
1. From the Run option off the Start menu, open "cmd" to launch a command
prompt. Then type in the following commands:
2. Change to the directory containing EnterpriseInstrumentation.exe - if it
is in "C:\Documents and Settings\myTempDir" you would type:
cd /d "C:\Documents and Settings\myTempDir"
3. Execute the MSI install with the full logging enabled
EnterpriseInstrumentation.exe /c:"msiexec.exe /q /l*v
%temp%\EnterpriseInstrumentationMSI.log /i enterpriseinstrumentation.msi"
4. Complete the install (or see it fail)
5. Change to the %temp% directory
cd /d %temp%
6. Look for the following files and please attach them to a reply. Possible
filenames are:
EnterpriseInstrumentationMSI.log
EnterpriseInstrumentationInstall.log
EnterpriseInstrumentationInstallUtil.log
EnterpriseInstrumentationSetup.log
(depending on where the installation fails, not all of the files may be
present).
II. Collect versions of scrrun.dll
1. I would like to know the version of Scrrun.dll. There should typically
be only one instance of it on the machine, but I have seen multiple
instances.
III. Check that WMI is running
1. Can you check if the WMI (Windows management Instrumentation) service is
running and set to start "Automatic".
IV. Check whether StdRegProv is accessible
1. Start->Run->Wbemtest
2. Click on "Connect" (twice)
3. Click on "Open Instance" and give "StdRegProv" for the object path
V. Check if other namespace is working fine and
1. Start->Run->Wbemtest
2. Click on "Connect"
3. Type "root\cimv2" instead of "root\default" and "Connect"
4. Click on "Enumerate Instances"
5. Type "Win32_Process" and click ok... (Expected Result: See a new dialog
Lastly I'd try rebuilding the perf counters
How to Manually Rebuild Performance Counter Library Values
http://support.microsoft.com/?kbid=300956
Please note that the above article pertains to english versions of the
Win2k.
To identify the available extensible counters on the machine use the tool
Extensible Performance Counter List
http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/exctrlst
-o.asp
The steps in teh KB article provides info on rebuilding only those ini
files available in the System32 folder. To rebuild the other extensible
counters (identified thro the exctrlst.exe) you'll need to lodctr the ini
files specific to the apps . For e.g the .Net perf coutners are exposed
thro ini files available in %windir%\Microsoft.Net\Framework\1.1.4322\*.ini
There is a tool available for rebuilding perf counters, send
(bvasude@online.microsoft.com) an email
(remove the online.) and he can send the tool to you.
--------------------
| Mike
|
| Yes I am.
|
| Thanks
|
| "Mike Hayton [MS]" wrote:
|
| > Is this still a problem for you?
| >
| > Mike
| >
| > --------------------
| > |
| > | Hi Mike,
| > |
| > | I am getting the same error message. Can you help me solve it?
| > |
| > | "Mike Hayton [MS]" wrote:
| > |
| > | > Hi there,
| > | >
| > | > It looks to be failing to install the main
| > EnterpriseInstrumentation.dll.
| > | > Can you send the contents of
EnterpriseInstrumentationInstallUtil.log
| > | > output.
| > | >
| > | > Below is a set of instructions for collection this information:
| > | >
| > | > 1. From the Run option off the Start menu, open "cmd" to launch a
| > command
| > | > prompt. Then type in the following commands:
| > | > 2. Change to the directory containing EnterpriseInstrumentation.exe
-
| > if it
| > | > is in "C:\Documents and Settings\myTempDir" you would type:
| > | > cd /d "C:\Documents and Settings\myTempDir"
| > | > 3. Execute the MSI install with the full logging enabled
| > | > EnterpriseInstrumentation.exe /c:"msiexec.exe /q /l*v
| > | > %temp%\EnterpriseInstrumentationMSI.log /i
| > enterpriseinstrumentation.msi"
| > | > 4. Complete the install (or see it fail)
| > | > 5. Change to the %temp% directory
| > | > cd /d %temp%
| > | > 6. Look for the following files and please attach them to a reply.
| > Possible
| > | > filenames are:
| > | > EnterpriseInstrumentationMSI.log
| > | > EnterpriseInstrumentationInstall.log
| > | > EnterpriseInstrumentationInstallUtil.log
| > | > EnterpriseInstrumentationSetup.log
| > | > (depending on where the installation fails, not all of the
files
| > may be
| > | > present).
| > | >
| > | > Sorry I could be of more help in this reply.
| > | >
| > | > Mike
| > | >
| > | >
| > | > --------------------
| > | > | Hello All,
| > | > | I am trying to install EIF on a Windows 2000 Server machine.
NET
| > | > | Framework 1.0 and 1.1 are installed in this machine. 1.1 is the
active
| > | > | version.
| > | > | I get the following error when I try to execute the EIF setup.
| > | > |
| > | > | Error Message in EventLog:
| > | > | Product: Enterprise Instrumentation -- Error 1722. There is a
problem
| > with
| > | > | this Windows Installer package. A program run as part of the
setup
| > did not
| > | > | finish as expected. Contact your support personnel or package
vendor.
| > | > | Action InstallutilInstrDll11, location:
C:\WINNT\Installer\MSI835.tmp,
| > | > | command: installutil "C:\Program Files\Microsoft Enterprise
| > | > | Instrumentation\Bin" Microsoft.EnterpriseInstrumentation dll
| > | > |
| > | > | Setup Log File:
| > | > | Thu Jun 10 07:59:07 CDT 2004
| > | > | Executing command: IsDotNetInstalled
| > | > | Key:SOFTWARE\Microsoft\.NETFramework\policy\v1.0 Result:2
| > | > | Key:SOFTWARE\Microsoft\.NETFramework\policy\v1.1 Result:0
| > | > |
| > | > | Verbose Log File: Following is the portion of verbose log file
| > reflecting
| > | > | the error message.
| > | > | Action 7:35:59: PublishProduct. Publishing product information
| > | > | 1: {9E8A483C-BE5B-4EDC-B649-63E0A47FB779}
| > | > | Action 7:35:59: UnInstallutilInstrDllRb11.
| > | > | Action 7:35:59: InstallutilInstrDll11.
| > | > | Error 1722. There is a problem with this Windows Installer
package. A
| > | > | program run as part of the setup did not finish as expected.
Contact
| > your
| > | > | support personnel or package vendor. Action
InstallutilInstrDll11,
| > | > | location: C:\WINNT\Installer\MSI808.tmp, command: installutil
| > "C:\Program
| > | > | Files\Microsoft Enterprise Instrumentation\Bin"
| > | > | Microsoft.EnterpriseInstrumentation dll
| > | > | Action ended 7:36:01: InstallFinalize. Return value 3.
| > | > | Action 7:36:01: Rollback. Rolling back action:
| > | > |
| > | > | The setup fails. I am in a fix. Can someone please tell me what's
| > going
| > | > | wrong with this?
| > | > | Thanks
| > | > | Pallavi Singh
| > | > |
| > | > |
| > | > |
| > | >
| > | > --
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | > Use of included script samples are subject to the terms specified
at
| > | > http://www.microsoft.com/info/cpyright.htm
| > | >
| > | >
| > |
| >
| > --
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > Use of included script samples are subject to the terms specified at
| > http://www.microsoft.com/info/cpyright.htm
| >
| >
|
-- This posting is provided "AS IS" with no warranties, and confers no rights. Use of included script samples are subject to the terms specified at http://www.microsoft.com/info/cpyright.htm
- Previous message: Mike Hayton [MS]: "RE: EIF Install problem"
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