Re: Scanning problems with HP All-in-one

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HP help, direct

"civ2ru" <civ2ru@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1DD6FA2A-04CC-4A38-AF49-E1852D9D32B0@xxxxxxxxxxxxxxxx
Yes, I've reinstalled the software before reconnecting the printer,
according
to the software prompts. Also, prior to that I've used the HP Install
package
to perform complete uninstallation, and I've also removed printer from
Devices, deleted temporary files and cleaned registry as well. The error
persists.

Any other suggestions, anyone?

"DL" wrote:

If you have uninstalled software / driver you would need to reinstall as
though it was a completely new installation, which usually means
installing
software, before connecting the printer when the installation process
requests that you do so.
Did you do that?
I also believe HP provide a utility to commpletely remove there drivers,
prior to a reinstallation.
HP also provides instant chat support

"civ2ru" <civ2ru@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3736D7C2-AF14-47BE-81BD-8E8AE65A968C@xxxxxxxxxxxxxxxx
Hello everyone!

First off, I run Windows Vista Home Premium (32). I've used my HP
Photosmart
C4280 printer for about 2 years, worked fine for the most part. Lately
I
started having problems, so I uninstalled and reinstalled the driver &
software (got the latest versions from HP download site). Since
reinstall,
my
scanner isn't working. Whether I press the "Scan" button on the unit,
or I
select "Scan picture" or "Scan document" from the HP Solution Center,
an
error pops up: "An error occurred communicating with the scanning
device.
Please ensure that the printing device is properly connected and try
again".

I've downloaded and run HP Print Diagnostic Utility and it didn't find
anything. Also, I've uninstalled/reinstalled the drivers/software
several
times, cleaned temporary files and registry, still the problem
persists.

Having said that, the printing/copying works fine, so I know that the
printer is properly connected.

BTW, tried connecting the same printer to a friend's PC running Windows
XP
and it scans with no problem, so the issue must have something to do
with
HP
interacting (non-interacting) with Vista.

Please help!





.

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