Re: Problem installing Canon printer in Vista Ultimate 64 bit
- From: carlsf <carlsf.3h7mvb@xxxxxxxxxxxxx>
- Date: Mon, 13 Oct 2008 12:55:25 +0530
Stephen Flanagan;3710363 Wrote:
Just got a new PC with 64 bit Vista Ultimate and am having problems
correctly installing a Canon Pixma MP760 multi function printer,
scanner
copier. I downloaded all the 64 bit drivers from the Canon website
and
installed them with no problems . Connected the printer and things
seemed
to go OK. The printer is registered fine in Device Manager under
Imaging
Devices with Properties saying this device is working properly.
I can print OK and copy OK but am struggling with scanning. The canon
software to scan is called MP Navigator 1.1 but when I click on the
icon to
launch I get the error message "The scanner driver supported by this
software is not installed, Install it then retry". I try to update
the
driver software and get the message "Windows has determined the driver
software for your device is up to date". So I have no way to amend
any
scans. I can scan from the printer itself (i.e. not the PC) but this
gives
for example 4 pages for a simple 1 page original.
Have tried ringing Canon but they are a joke. Rang them from work and
eventually had to concede and take a day off work to ring in front of
the PC
at home. Rang them and after 30 mins of a lady who kept putting me on
hold
and referring to an expert was told this would have to be passed to
Level 2
support who would ring me in 2 or 3 days. Told them I work in office
hours
but they expect me to take a couple of further days off work to wait
their
call - cheaper to buy a new printer!
Have tried the usual of uninstalling the printer and re-installing and
also
re downloaded the 64 bit software. In "Problem Reports and Solutions"
3 of
the canon 64 bit drivers appear including the MP Navigator s/w
(m6C18MUx.exe) all with the same message of Program Compatibility
Problem.
The problem given is
Description
This program might require administrator privileges (I am the
administrator)
Problem signature
Problem Event Name: PCA2
Problem Signature 01: m6C18MUx.exe
Problem Signature 02: 0.0.0.0
Problem Signature 03: m6C18MUx.exe
Problem Signature 04: unknown
Problem Signature 05: unknown
Problem Signature 06: 8
Problem Signature 07: 202
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Files that help describe the problem
appcompat.txt
Attached,
Am I flogging a dead horse and is it simply that the scanner drivers
(which
on the canon website say Windows Vista 64bit) just don't work or is
their a
solution I'm missing.
I can get the scanner to work using Windows Photo Gallery but there are
only
a few adjustments you can make compared to the canon s/w.
Appreciate any help.
Cheers
Steve
All works well scanner included you have to download NOT only the 64bit
Driver but also the other Canon 64bit Navigator and other drivers
avaliable and install...
regards carl...
--
carlsf
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