Re: wireless and can't print
- From: Malke <malke@xxxxxxxxxxxxxxx>
- Date: Fri, 25 Jul 2008 05:47:51 -0700
bhoward wrote:
Thank you for the information. Before I start trying to fix this problem,
I
thought I woud let you know Belkin is my wireless router. Nothing has
changed since it was installed. The Geek Squad from Best Buy set
vverything
up. I do remember one other time when the printer would not print from my
laptop. Best Buy sent someone out and fixed whatever was wrong, or
blocking
the signal to the printer. Best Buy will charge me if they come out
again.
I would like to try and fix this myself. At times, a message will come up
about needing administrator's permission. I am the administrator. I am
very frustrated not being able to print, when I have not changed anything.
Well, the Geek Squad is pretty dreadful so I can't possibly guess how they
set you up. The instructions I gave you are general instructions and are
applicable whether you have a Linksys, Netgear, Belkin, etc. You need to
read your Belkin manual or go to Belkin's website if you didn't get a
manual.
Unfortunately, I can't see your network setup from here and without any
actual error messages (quoted, not approximated), knowledge of security
software installed, etc. I can't guess at your problem. I applaud your
desire to fix this yourself but if you want troubleshooting help you're
going to need to provide exact details.
1. Does the problem occur on all devices connecting wirelessly or just one?
Perhaps there is only one, your laptop.
2. Enter your router's configuration utility as previously described and
make a note of what encryption you are using and the passphrase (encryption
key). Make sure you aren't using MAC address filtering. Make sure you have
changed your SSID, etc. from the default as I previously described.
3. On the computer(s) with the problem, what antivirus/security/firewall
software is installed?
4. Check your printer's IP address and subnet and make a note of it. Refer
to your printer manual (or printer mftr.'s website) for how to do this.
5. On the problem computer(s), look at the IP configuration by:
Start>Search>type:cmd
When cmd appears in the Results above, right-click and choose "run as
Administrator". The command line box will appear. At the command prompt
type: ipconfig /all [enter]
Make sure the IP address is in the same subnet as the router; i.e. if your
router is 192.168.2.1, all devices on the Local Area Network need to be
192.168.2.xxx (where "xxx" represents some numbers).
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
.
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- Re: wireless and can't print
- From: Malke
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- From: bhoward
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