Re: crcdisk.sys driver won't load....can't boot into laptop
- From: Malke <malke@xxxxxxxxxxxxxxx>
- Date: Mon, 19 Oct 2009 13:47:11 -0700
MQA123 wrote:
I've had this problem for a few weeks now and I'm stumped as to what to
do.
I'm not sure if the issue started when I was installing an update but
basically my laptop(HP dv9000z series, Vista 32-bit) started to run VERY
slow one day in August. I did an AVG scan on it which took 24 hours and
showed up no issues. I then went away for 3 weeks and when I came back I
turned on the laptop only to have it not load into Vista. It tries to
boot, but after the Windows logo shows, a blue screen with writing on it
appears briefly(too brief to read) and the laptop immediately shuts down
and this process then continues to repeat where the OS never actually
loads.
Loading into Safe mode showed that it gets to the crcdisk.sys driver
and then the same thing happens where it shutdowns and goes into this
endless loop of trying to re-boot itself but it never re-boots
successfully.
I tried 'startup repair' in safe mode which didn't work the 1st time(it
just hung for about 24hrs until I had to shutdown to stop it). Next time
I tried this it seemed to work and gave the following log results:
root cause found:
system volume on disk corrupt
repair action: file system repair(chkdsk)
result: completed successfully
After this I was able to boot into Safe mode and normal mode, but it
took a long time.
When I managed to boot successfully, I downloaded Malwarebytes and did
a malware scan, which showed up 84 infections. These were cleared up and
then I rebooted which again took forever, but it did reboot.
I then tried to install two updates but when I rebooted it has gone
back to stopping on crcdisk.sys and I can't boot now into Safe or normal
mode. Vista was pre-installed onto my laptop when I bought it so I can't
boot from a cd.
Also, my main worry is that I have never backed up any of my data. I'm
afraid to bring the laptop into a repair shop or send it back to HP for
fear my data gets wiped.
Just looking for some advice on what I can do to try to fix this issue
without jeopardizing my data or how to get my data off a laptop that I
can't boot into?
Boot with a Linux Live CD like Knoppix and copy your data to an external
hard drive. Then restore to factory condition by pressing the correct
Function Key at computer startup. There will be a message when you first
start up as to which key is the right one. Do a full destructive factory
restore. After the restore is finished (and be patient - it can take quite a
long time to finish an HP restore), uninstall unwanted/obsolete/trial
software. Remove McAfee or Norton and install a better antivirus such as
NOD32 (commercial), Avast or Avira (free versions are available). Update to
Service Pack 2 if necessary and do all subsequent Windows Updates.
Scan your data with your updated antivirus program before copying it back
onto your hard drive.
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ
.
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