Re: Op Code Shutdown Degradation

Yes Rick, they did have me go through an installation process. I did consider
the web browser closing/opening but the problem occurs even when I never open
IE. But I have my WinMail connected to my ISP email because I prefer the way
WinMail works, looks, & is organized (and has no ads, popups, or rollovers or
other junk on it) as opposed to my ISP's mail page. So wouldn't that make
some connection to the web browser? I also wondered if this could be a factor
in any way: The ATT/Yahoo mail uses Norton to scan for virus.
Sorry it's taken me so long to get back...normal life issues needed attention.
I would like to tell everyone how much I appreciate the input & instructions.

--
Computer newbie. Please use SIMPLE explanations. Thank you. Ann


"Rick Rogers" wrote:

Hi Ann,

Task Manager won't allow you to kill a critical process, you'll just get an
error message, so don't panic about that.

As to your thoughts on the ISP change, did they have you install any
connection software? Does the problem coincide with closing/opening the web
browser?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"tryingtolearn" <tryingtolearn@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:07800524-0454-493C-92CD-7428B8E6FBF9@xxxxxxxxxxxxxxxx
Thank you for the feedback Questor. So let me get this clear...I would go
into the Processes Tab right? Now, since I don't know techno lingo yet; I
don't know what I'm killing. Well, some things are obvious but most are
not. Then the question would be: Can you list the items I should NOT mess
with? And I assume that the term "killing" only means shutting it down
temporarily until I turn the computer on again???

There is something else I should mention here. It seems this all began
soon after my ISP (who last Sept. was BellSouth then became ATT then
paired ATT with Yahoo--at least for the email and homepage) did the Yahoo
thing. Could THAT be causing the problem? I'm not sure how these type of
things work & don't know if that could effect this symptom. But, I haven't
seen any postings from other ATT customers stating this problem. I would
think there would be others with this symptom. ???????? Ann


"Questor" <Questor@xxxxxxxxxxx> wrote in message
news:%23ozd3vW5JHA.480@xxxxxxxxxxxxxxxxxxxxxxx
Ann:

I really don't think that AVG is causing this. More likely some sort of
service or other background process that is not terminating when
commanded. I have had AVG on my Vista Home Premium for over six months
and never had a problem with it.

When in Task Manager, just highlight the process you want to terminate
and click the "End Process" button on the lower right. There will be a
warning, and, if you aren't sure, click Cancel instead of going ahead and
killing the process.

Questor


--->
Thank you Rick. I don't know how to manually kill selected processes on
Task Manager but I'm going in there & see if I can figure out how. Since
I've read so much about AVG affecting Vista (I have the paid AVG 8.5)
I'm wondering about that as the culprit BUT I had that for quite some
time with no problems before this 1 showed. My AVG doesn't expire till
Sept. but I'm thinking I should just "give up the ghost" & ditch it now
in favor of Eset's NOD 32 or Kaspersky (I think those are the 2 which
are reputed not to interfere with Vista???). I may have to come back &
ask you how to kill processes in Task Mgr. as I'm still tryingtolearn
all this. Ann
"Rick Rogers" <rick@xxxxxxxx> wrote in message
news:OC2Kq7P5JHA.5728@xxxxxxxxxxxxxxxxxxxxxxx
Hi Ann,

It's telling you that some third party software you've installed is not
responding to the terminate signal sent by the operating system when
you initiate a shutdown. Things to look at are software that was
installed or upgraded prior to the problem starting, and do not exclude
your antivirus software as it can be just as guilty as any other
program on your system. Alternately, you can try using Task Manager to
manually kill selected processes prior to initiating a shutdown until
it works. Once it does, you will know that one of the ones you killed
is the culprit. It may take some trial and error to isolate it, but
once you know what is causing it, addressing the issue becomes much
easier.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"tryingtolearrn" <tryingtolearrn@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:F4AEB94F-8984-477C-9CA5-7DD940EC689D@xxxxxxxxxxxxxxxx
About 30% of the time when I click on shut down I get an error code
that "The
following programs are still running....preventing your computer from
shutting down. I researched shutdown performance & followed the
instructions
for the event viewer>applications &
services>Microsoft>Windows>Diagnostics-Performance>Operational. There
are
jillions of errors, warnings, critical. Mainly listed as shutdown
performance
monitoring, some boot performance monitoring & a few standby
performance
monitoring. I examined some of the events & there are many, many
different
file names involved. Mainly the end result saying, "Op Code Shutdown
Degradation". I'm on a notebook using Vista Home Basic 32 bit & I do
not have
many files..should not be taxing the memory capability at all. Can
anyone
give me feedback? Tell me what more you want to know & where/how I can
find
the info. & I will provide it. Thanking you in advance.
--
Computer newbie. Please use SIMPLE explanations. Thank you. Ann





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