Re: Experience Index problem

Please advice if I am not in the correct forum for this problem.
Perhaps nobody is interested.

"Rolando E Creagh, MD" <recreaghmd@xxxxxxxxxxx> wrote in message news:38F7AB59-D8EE-4DDA-ABA7-E3CC37589E31@xxxxxxxxxxxxxxxx
Good day gentlemen.

This laptop (details bellow) has a WEI of 4.3. It is asking for a refresh
because of new hardware (?). Nothing was changed since OS instalation,
except updated drivers.


Refreshing the WEI does not complete and it finish with the following error:
"Cannot complete because of error reported from the operating system,
drivers or other component".


This is the summary of the WEI:

Component Details Subscore Base score Processor Intel(R) Core(TM)2 CPU T7400
@ 2.16GHz 5.1

Determined by lowest subscore

Memory (RAM) 4.00 GB 4.7

Graphics ATI MOBILITY FireGL V5250 4.3

Gaming graphics 1535 MB Total available graphics memory 4.7

Primary hard disk 182GB Free (298GB Total) 5.3

Windows Vista (TM) Business, SP1 (Clean install in a new hard disk)

Manufacturer LENOVO Model 2613CTO Total amount of system memory 4.00
GB RAM System type 32-bit operating system Number of processor cores 2
64-bit capable Yes


Total size of hard disk(s) 298 GB Disk partition (C 182 GB Free (298 GB
Total) Media drive (D CD/DVD Media drive (E CD/DVDCD/DVD (This is a
virtual CD/DVD)


Display adapter type ATI MOBILITY FireGL V5250 Total available graphics
memory 1535 MB Dedicated graphics memory 256 MB Dedicated
system memory 0 MB Shared system memory 1279 MB Display adapter
driver version 6.0.6001.18000 Primary monitor resolution 1400x1050
DirectX version DirectX 9.0 or better


Network Adapter Intel(R) PRO/1000 PL Network Connection

Network Adapter Intel(R) PRO/Wireless 3945ABG Network Connection

Network Adapter Bluetooth Device (Personal Area Network)

Network Adapter Microsoft Tun Miniport Adapter


Please, how can I find and correct this error?

Thanks for your interest.

R. E. Creagh, MD FACS
Heartburn Centre Des Moines
Demand a Peace Conclave!

R. E. Creagh, MD FACS
Heartburn Centre Des Moines
Demand a Peace Conclave!