Re: Remote Assistance from Vista to XP - Microsoft bug?

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

A general advice: Forget about Windows Remote Assistant, use UltraVNC or similar software. much easier !

Good luck

"scorpionleather" <scorpionleather@xxxxxxxxxxxxxxxxxx> wrote in message news:6A321BBC-33B1-4E40-837C-B2D2398C7DA7@xxxxxxxxxxxxxxxx
I'm puzzled about something that should be really simple. I'm trying to
provide Remote Assistance to someone who has Windows XP, and my PC is
running Vista x64, but after making a connection I get a message saying that
the other person is away from the computer and did not respond. This
message is wrong, because the prompt never pops up on the other end. When I
try connecting from the same network using my laptop which is running
Windows XP, I am able to successfully connect and control their desktop.

While searching the web I read conflicting things. On the one hand some
people say to tweak the Vista auto-tuning setting. That doesn't do anything
to fix it. On the other hand, another message says that remote assistance
from Vista to XP is not possible. Well if it was not possible then why
doesn't Microsoft pop up an error message that says it's attempting to
connect to an incompatible operating system? Why instead is there an error
message saying that the person didn't respond? Seems like a bug to
me.

I have ruled out things like the firewall by disabling it entirely. The
same NOD32 antivirus is running on the XP laptop that is working fine for
remote assistance. These computers are on the same network behind the same
Linksys router so it's not because of the network. Scientifically ruling
out possible causes by comparing the XP and Vista computers appears to point
to a bug.

Maybe my question is real basic - is it even possible to do remote
assistance from Vista to XP?

Or do we need to wait for some kind of service pack or hotfix?


.

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