Can't receive emails at Windows Mail...



I just set up my new account at windows mail and I'm able to send emails
easily but can´t receive them on the Inbox...

there's absolutely no Error message; the email simply doesn't arrive no
matter how many times I Send / Receive it...

if I check the backoffice at webmail I find the emails that were sent to me
but only on the webmail.

what can I do to have them arriving to my mail box at windows mail?
.