Re: Cannot send emails using Windows Mail


Would I have to change the pop and smtp server names along with the port
numbers - as changing the port number alone does not seem to have worked

Just so you know the relationship between them; Virgin Media was formerly
NTL. So i still have the ntlworld email address as I was with them before
they changed over.

Do you have any more advise that you could give - otherwise I may just wait
til I am back home which is in 2days.

Many Thanks,


"Dave" wrote:

Yes, you are running into a port 25 block when you are trying to send while
away from home.
The Ntlworld server won't let you use port 25 from the BT network you are
connected to.
The instructions at Virgin Media only specify port 25 for Ntlworld email
address accounts.
I don't know what the relationship is between Ntlworld and Virgin, but you
might try using the servers and ports (465 & 995) given for Virginmedia

Sorry, but I can't link to the exact help page...

Dave N.
MS-MVP (Mail)
Windows 7 Ultimate

"AlanJ25" <AlanJ25@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message

I decided to try and set up Windows Mail on my laptop for my "ntlworld"
(which is my ISP although it is now Virgin Media) email accounts; which
seemed to have worked as it received all my emails. Although I have
discovered when I have tried to send an email it wont, generating this

An unknown error has occurred. Subject 'test', Account:
Server: '', Protocol: SMTP, Server Response: '421 connection refused from []',
Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

One thing I would say is I am acctually away from home at the moment, so I
am using internet in another house which is provided by a different ISP -
could this be the problem as I have used Outlook Express on my PC at home
these same accounts and have had no problems.

Many Thanks,