Re: Cannot send emails using Windows Mail

Yes, you are running into a port 25 block when you are trying to send while away from home.
The Ntlworld server won't let you use port 25 from the BT network you are connected to.
The instructions at Virgin Media only specify port 25 for Ntlworld email address accounts.
I don't know what the relationship is between Ntlworld and Virgin, but you might try using the servers and ports (465 & 995) given for Virginmedia accounts.

Sorry, but I can't link to the exact help page...

Dave N.
MS-MVP (Mail)
Windows 7 Ultimate

"AlanJ25" <AlanJ25@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:7AE9B5F0-8082-4925-8A90-4C951102EC76@xxxxxxxxxxxxxxxx

I decided to try and set up Windows Mail on my laptop for my "ntlworld"
(which is my ISP although it is now Virgin Media) email accounts; which
seemed to have worked as it received all my emails. Although I have
discovered when I have tried to send an email it wont, generating this error:

An unknown error has occurred. Subject 'test', Account: '',
Server: '', Protocol: SMTP, Server Response: '421 connection refused from []',
Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

One thing I would say is I am acctually away from home at the moment, so I
am using internet in another house which is provided by a different ISP -
could this be the problem as I have used Outlook Express on my PC at home for
these same accounts and have had no problems.

Many Thanks,