Re: can't send/receive e-mails: pop up appears asking for user/passwor

First, test your password by logging in to webmail:
http://webmail.ntlworld.com
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


"Non-techy comuter person" <Non-techy comuter person@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:859C3D15-D00D-4F69-8F90-BCB8252D4A67@xxxxxxxxxxxxxxxx
Hi,

All of a sudden when I open Windows Mail I get a pop up appear saying
"Please varify that your user name and password are correct"

It asks me to enter a username and password. When I do this it comes back
incorrect and I get this message:

"Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3,
Server Response: '-ERR a user name MUST be entered', Port: 110, Secure(SSL):
No, Server Error: 0x800CCC90, Error Number: 0x800CCC91"

I have never had this before. It means that I can no longer send or receive
any messages. Please help. I am not computer friendly and have no idea how to
solve this problem. Thanks in advance.
.

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