Re: I can't connect to my server
- From: "Gary VanderMolen" <gary@xxxxxxxxxxxxxx>
- Date: Tue, 29 Sep 2009 13:34:55 -0700
It means that your username/password login is not being accepted.
You can test your password by logging in to your provider's webmail.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.
If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.
If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail
Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen
"John Wales" <jwales@xxxxxxxxxxxxxx> wrote in message news:7308BA98-F7C2-431E-9E39-1920D5A1EF71@xxxxxxxxxxxxxxxx
Gary,.
Thanks for looking into this ... had to step away for a couple of days
because it was driving me mad and have had trouble responding to the group.
I have included the text of the error message ... hope this helps and sheds
some light ...
Thanks for taking the time & trouble to answer.
John
Account: 'J&RW Limited', Server: 'pop.1and1.co.uk', Protocol: POP3, Server
Response: '-ERR authentication failed', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC92
"Gary VanderMolen" <gary@xxxxxxxxxxxxxx> wrote in message
news:eRTSm$jNKHA.1372@xxxxxxxxxxxxxxxxxxxxxxx
When you get that prompt for username and password, click Cancel.
That should bring up an error message. Right-click on your error message,
copy, then paste it into a reply here.
--
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen
"John Wales" <jwales@xxxxxxxxxxxxxx> wrote in message
news:OwNwPxgNKHA.5108@xxxxxxxxxxxxxxxxxxxxxxx
I'm trying to set up e-mail on my new computer and Windows Security will
not
let me log on to my mail server.
I have set up my account according to the info in my previous Outlook
Express Account including POP3 server SMTP server etc and input mu user
name
and password. However, when I try to send and receive and input the User
Name and Password (they do match those in the Account Settings ... I've
typed them so slowly you just wouldn't believe) the windows security
window
just keeps popping up asking me to enter my User name and Password. I'm
having a horrible Vista groundhog day ..... AAAAAAaaaaghggghhhhh!
Would somebody please help me .... ?????
- References:
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- From: John Wales
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- From: Gary VanderMolen
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