Re: Error Number: 0x800CCC0E

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Thanks Gary - I spoke to Virgin/NTL and because I was connecting via 3
Mobile Broadband I needed to update the SMTP Server to the 3 Mobile Server.
The incoming mail was unaffected. All working perfectly now.

Thanks again.

"Gary VanderMolen" wrote:

Helen, it.looks like you are running into a port 25 block.
As a general rule, the SMTP server you are using must be the one
belonging to your Internet connection provider. For more on this see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

The available workarounds when sending under those conditions are:

1. Use webmail for sending (via your browser).
2. Ask Virgin if they have a port other than '25' for SMTP. (I don't think
they do.)
3. Substitute the SMTP server belonging to your '3' connection. This is
a bit tricky, but if you want to go that route, I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, set it up in Windows Mail, and use that for
your sending chores. Gmail uses port 465 for SMTP, which is not blocked
like port 25 is.

--
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen


"Helen" <Helen@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:375AFC68-029F-4CA7-B187-EEFE22C9F62E@xxxxxxxxxxxxxxxx
Hi - No I am not connecting via Virgin - I am using 3 mobile broadband.

"Gary VanderMolen" wrote:

You can't just go changing the SMTP port number. It has to be a port
supported by your provider. As far as I know, your mail server supports
only port 25 for SMTP service.
When you got that error message, was your Internet connection being
obtained from Virgin? Let us know if you are trying to send on a laptop
away from home.

--
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen


"Helen" <Helen@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:EEFC8C0D-C2C7-4076-811F-5C1A0CDB31CC@xxxxxxxxxxxxxxxx
I am trying to move a Virgin NTL email account onto my laptop - using Windows
Mail on Vista (originally it was Outlook on Windows 97). I have set it up wth
the same details and I can receive email but I get the following error
message when it tries to send messages ...

The connection to the server has failed. Subject 'test', Account: 'Pauls
Email', Server: 'smtp.ntlworld.com', Protocol: SMTP, Port: 25, Secure(SSL):
No, Socket Error: 10013, Error Number: 0x800CCC0E

I have looked at these forums and tried changing the Port to 523 and 1024
but it still doesn't work. I am running Norton and some people have commented
that this isn't compatible with Windows Mail.

I have tried disabling the firewall and the email scan temporarily but this
hasn't helped either. Please can someone help??

Thanks.


.

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