Re: Can't open attachments in Windows Mail after message is sent

My apologies: I neglected to include a link to the McAfee tool in my previous post.

1. Download the McAfee Consumer Products Removal too, saving it to your desktop: http://service.mcafee.com/FAQDocument.aspx?id=TS100507 (ignore Steps #1 and #3)

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Right-click on the file you saved in #1 above (i.e., MCPR.EXE) & select Run as Administrator. Don't touch your keyboard until the run completes, then reboot twice.
--
~PA Bear


Dave wrote:
Hi PA

Thanks.

Yeah, I have disabled both email scanning (outgoing and incoming) and also
the Anti-Spam filter from Trend Micro.

However, I am not sure whether McAfee has been fully uninstalled from my
system. I typed in McAfee Products Consumer Removal Tool in the address bar
and that opened a whole lot of options but what I gathered from there is
that I have to first activate my McAfee subscription before uninstalling
it. How do I do that? McAfee came preinstalled in my Dell computer and if I
reinstall the original CD that will put the computer back to the original
factory settings and I will lose all the updates for everything that is
there for over one year now.

Dave

...I was a bit apprehensive about turning off the
scanning for both outgoing and incoming mails

Nonsense. Even Symantec says email scanning's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

=> I still would strongly recommend disabling email scanning and TM
Anti-Spam, as well as downloading/running the McAfee removal tool!

...Do you think Microsoft has now
addressed the issue and come out with a more recent update of IE8?

No, but I believe MS is taking a new tack with the release of IE8: The
version of IE8 made available on & after 23 Jun-09 includes the fixes in
MS09-019/KB969897 (released earlier in June). The version you installed in
April included the fixes in MS09-014/KB963027 (released earlier in April).

[In case you're wondering, MS09-019/KB969897 supersedes MS09-014/KB963027.]

When you upgrade WinXP to IE7, you install one (1) version of it, then
Windows Update offers the most-recent Cumulative Security Update for IE
upon reboot.



Dave wrote:
Hi PA

Thanks for all the help. I was a bit apprehensive about turning off the
scanning for both outgoing and incoming mails (particularly the incoming
mails), as my kids also use my computer. They are small and might forget
the
security procedure of first transferring the file to the desktop and then
scanning it there with the antivirus program. In such a case my computer
would be at a grave risk.

I therefore took Gary VanderMolen's advice, uninstalled IE8 and have now
reverted back to IE7. All the problems have disappeared now and things are
fine as before. I sent myself a test email with a DOC attachment and I can
now open the attachment both in the Sent folder and also in my Inbox -
something that I was unable to do when I followed your instructions
yesterday when I had IE8.

I would like to share an interesting piece of information: As soon as I
uninstalled IE8 and went back to IE7 I received an update message saying
IE8
was available for download. The date of publication of the update is given
as 23 June 2009. I had previously installed IE8 on 24 April. The
publication
date of the IE8 update NOW is 23 JUNE 2009. Do you think Microsoft has now
addressed the issue and come out with a more recent update of IE8?

"PA Bear [MS MVP]" wrote:

4) My anti-virus program is configured to scan both outgoing and
incoming
mail.

Disable this feature, please. It may be causing the problem and it's a
redundant function:

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

OT Tip: Also disable the Anti-Spam component of TMIS (Trend Micro
Internet
Security). Windows Mail does NOT play nice with such anti-spam
applications.


7) I have Trend Micro Internet Security Pro 2009 antivirus program
installed
in my computer. It is current and the licence is going to expire in May
next
year. I am not sure whether it is supported in Internet Explorer 8.

When IE8 was released on 19 March 2009, no version of TMIS or any other
Trend Micro application was supported in IE8. IIRC, a recent TMIS update
(or possibly a v2009 engine upgrade) addressed this. Independent of your
very specific attachment problem, contant TM Support and make sure you're
running the most-recent version of TMIS 2009 Pro.

8) I am NOT SURE if Trend Micro was active when I installed IE8 (I do
not
remember).

Although all TMIS components should have been disabled prior to
installing
IE8, your answers suggest that this has nothing to do with your very
specific attachment problem.

9) Yes, a McAfee trial version was on this computer when I bought it
last
year. The trial version was for 30 days but I uninstalled it before the
30
day trial period ran out before installing Trend Micro Internet Security
Pro
2008.

However, the above may have something to do with your problem: McAfee
(and
Norton) applications are notorious for not uninstalling "cleanly." If
you've not done so already:

1. Download the McAfee Consumer Products Removal too, saving it to your
desktop.

2. Close all open applications (i.e., anything with an icon on the
taskbar).

3. Right-click on the file you saved in #1 above (i.e., MCPR.EXE) &
select
Run as Administrator. Don't touch your keyboard until the run completes,
then reboot twice.

SUMMARY: Disable TMIS email scanning (and anti-spam), download/run the
McAfee removal tool, & see if the behavior persists afterward.

--
~PA Bear


Dave wrote:
Hi

Thanks for your response.

To answer your questions one by one:

1) This behaviour is occurring in Windows Mail Sent Items folder (not
Outlook) since Windows Mail is my default mail client. (I do have
Outlook
in
my computer which automatically got installed when I installed Office
2007
but I have not activated Outlook. It must be lurking somewhere in the
background waiting to be activated).

2) I saved my CV (a Doc file) on my hard drive. Then I opened Windows
Mail,
went to Create Mail, clicked on the Atachment icon, browsed for my CV in
my
hard drive, and clicked on the file. It automatically got attached on
the
New Message that I was creating on Create Mail.

3) This problem has started after I had installed IE8.

4) My anti-virus program is configured to scan both outgoing and
incoming
mail.

5) Yes, I am able to open all attachments that others send me.

6) This is something I did not think about before but I tried it on
myself
just now. I sent myself an email with a DOC attachment, and then another
email with a Plain Text attachment. Same result in both cases. I am
unable
to view the attachments in my Inbox after receiving the emails, although
I
was able to view both the attachments before I sent them to myself.

7) I have Trend Micro Internet Security Pro 2009 antivirus program
installed
in my computer. It is current and the licence is going to expire in May
next
year. I am not sure whether it is supported in Internet Explorer 8.
Windows
Defender is inactivated (Trend Micro has done that to avoid conflicts).
I
do
not have any third-party firewall. (Trend Micro's firewall is the only
one
that I am using).

8) I am NOT SURE if Trend Micro was active when I installed IE8 (I do
not
remember).

9) Yes, a McAfee trial version was on this computer when I bought it
last
year. The trial version was for 30 days but I uninstalled it before the
30
day trial period ran out before installing Trend Micro Internet Security
Pro
2008.

I hope that answere all your questions.

PA Bear wrote:
Since you mention Office 2007 in your post(s), please confirm that
you're
seeing this behavior when opening your copy of the message in Windows
Mail's (not Outlook's) Sent Items folder.

I made my CV on Office 2007 and attached it to the email on Windows
Mail.

Did you use Word's "Send a copy to" or "Send to" function to send the
email
or did you save the CV (a DOC file, I assume) to your hard-drive and
then
attach it to a New Message?

When did you first encounter this behavior (e.g., immediately after you
installed IE8)?

Is your anti-virus application (see below) configured to scan outgoing
and
incoming mail?

Are you able to open any/all attachments someone else has sent to you?

If you send yourself an email with a DOC attachment, can you open it
after
it arrives in your inbox?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if
any)?
Were any of these applications running in the background when you
installed
IE8?

Has a(nother) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you
bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002



Dave wrote:
I posted this thread previously on the 22nd and received a number of
replies. One of the suggestions was to start a new thread giving full
details of the problem with the version of Windows and Office 2007
that
I
am using.

So this is the new thread and this is my problem (I understand a lot
of
you
have a similar predicament):

I made my CV on Office 2007 and attached it to the email on Windows
Mail.
Before I sent the email I clicked on the attachment to make sure that
the
CV
document was there. It was there (I could open the attachment and see
my
CV), and so I sent the email to the prospective employer. After
sending
the
email, I sort of had a hunch and went to the Sent folder on Windows
Mail
to
make sure that the entire message had gone. The message had gone.
However,
when I tried to open the attachment it would not open and I got a
message
from Windows Office Word saying "This file could not be found.
C:/Windows/.../CV Jobs(2).docX".

I sent another email to this person. Same thing. I could open the
e-mail
attachment BEFORE sending the email but could not do so from the Sent
folder
AFTER sending the email. I panicked and rang up this person to find
out
whether he had received my CV. He said that he had, but it is very
frustrating when this happens because you are never sure whether the
recepient is receiving everything that you want to send him.

Can anyone help me? I have got Windows Vista Home Premium 32 bit with
Service Pack 2, along with Office Enterprise 2007 Service Pack 2 as
well.
I
also have Internet Explorer 8 which I had installed just before
installing
the Service Pack 2 on Windows Vista and Office 2007.

.

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