Re: Username and Password boxes keep opening -- then error message

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Yes, I have web access to my email. Right now there are about 20 Mb worth of
messages waiting to be downloaded (2% of my 10 Gb limit).

"Gary VanderMolen" wrote:

If you go to http://hotmail.com can you log in to your account, and do you
see messages there that are waiting to be downloaded?

--
Gary VanderMolen, MS-MVP (Mail)


"JoeRimrock" <JoeRimrock@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:FD2FE964-F226-4864-A3B0-179993D31923@xxxxxxxxxxxxxxxx
I followed all your instructions, including custom install of Avast, but
still have the same problem with Windows Mail. I removed my email account
from WM, exited the program, re-opened it and re-added my account.

Account: 'pop3.live.com', Server: 'pop3.live.com', Protocol: POP3, Server
Response: '-ERR authentication failed', Port: 995, Secure(SSL): Yes, Server
Error: 0x800CCC90, Error Number: 0x800CCC92

Never had trouble with OE on my old XP machine.

"PA Bear [MS MVP]" wrote:

1. Uninstall Avast.

2. Do Steps #1 & #2 of this three-step fix:
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

3. IMPORTANT! Make sure the Windows Firewall is enabled.

4. Reinstall Avast & disable email scanning (if present).

Tip: If you can opt for a Custom install, do so and do not install the email
scanning component (if present).

However, if the Qwest/MSN partnership does not already include POP3
availability, you might have to wait a few weeks. See
http://windowslivehelp.com/solutions/settings/archive/2009/01/13/pop3-availability-in-windows-live-hotmail.aspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

JoeRimrock wrote:
The machine came with 30 days worth of McAfee. I tried disabling it as
best
I could, but it has no option to suspend protection. I've installed
Avast,
which by default does not scan Windows Live email (but it does scan web
mail).

Still no luck. Same thing happens. Should I uninstall McAfee?

"Gary VanderMolen" wrote:
Qwest partners with Microsoft, and I believe Qwest customers have had
POP access to the Live server for some time already.
If you are sure you are you are entering the correct username and
password, one possible cause for that error is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
--
Gary VanderMolen, MS-MVP (Mail)


"JoeRimrock" <JoeRimrock@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:782166DD-CD52-4161-A7B9-8690C2D7C4A2@xxxxxxxxxxxxxxxx
I'm trying to add an account to Windows Mail on my new Vista machine.
My
email is through Qwest (*@q.com). I've spent time with a Qwest
technician trying to figure this out, to no avail. I've set up incoming
and outgoing servers correctly, I believe, but I just keep getting an
endless string of pop ups asking for my username and password. If I
click "cancel" then I get the following error message:

Account: 'pop3.live.com', Server: 'pop3.live.com', Protocol: POP3,
Server
Response: '-ERR authentication failed', Port: 995, Secure(SSL): Yes,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

Any ideas?



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