Re: Mail keeps asking for User Name and Password


As a test, you could try setting up that mail account under a different Windows
user on that same computer. If that works, it rules out all external influences
(external to the email program). If successful, you can try the
'complete uninstall/reinstall' procedure for Windows Live Mail:
http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!226.entry

--
Gary VanderMolen, MS-MVP (Mail)


"Ed Campbell" <EdCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:65D0BB3A-2052-40D2-BEB7-1E2E0F901A20@xxxxxxxxxxxxxxxx
Sorry about the delayed response.

Nope there is no other security software other than Mcafee. This is my
daughter's computer and her ID is set up as a user account with parental
controls. So that is the only other security that is in place.

Windows mail was working fine for a week or so before the password problem
started. No additional software was installed right before it stopped
working. But I do believe that on the day it stopped working Comcast had
some kind of mail server glitch. Because on that day I was also unable to
retrieve my mail from my Windows XP outlook 2003 computer. The following
day I was back in business on my computer and this problem started on my
Daughter's computer. Could the server problems have corrupted the windows
user account somehow?

Here is the error message that I am seeing (I xxxxxxx'ed out the actual
e-mail name since I didn't want to put my daughter's e-mail address in a
newsgroup )


Unable to send or receive messages for the Comcast (xxxxxxxxxxx) account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR invalid username/password
Server: 'mail.comcast.net'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 110
Secure(SSL): No


"Gary VanderMolen" wrote:

Are you running any other third party security software such as Spybot
or SpywareBlaster?

When you get that username/password prompt, click Cancel. It should
pop up an error message. Right-click on that error message, copy,
then paste it into a reply here.

--
Gary VanderMolen, MS-MVP (Mail)


"Ed Campbell" <EdCampbell@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:81F585AC-3653-4D91-8862-F4FB4F22CF50@xxxxxxxxxxxxxxxx
I totally deleted Mcafee. (Using uninstall and the tool you referenced
earlier)
Cleared out the Windows Live Mail account
rebooted
Recreated the Windows Live mail account (no Anti virus installed at all)
Logged into the Comcast Web mail to validate that the account was ok (It was)
logged out of comcast web mail
Logged into windows live mail
Could not access because of password / userid issues.

Still stuck :-(

Any other suggestions.

Thanks.

"Gary VanderMolen" wrote:

McAfee antivirus is among the top three troublemakers for Windows Mail.
First of all, turn off email scanning in McAfee, although that is seldom sufficient.
Next, delete that email account (because it has been corrupted by McAfee),
restart Windows Mail, then recreate the account.

If the problem continues, the only way you can prove or disprove that
McAfee is the culprit is to uninstall it, followed by using their debris removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033

If you decide to replace McAfee, we can recommend a free antivirus
program which is more compatible with Windows Mail:

--
Gary VanderMolen, MS-MVP (Mail)


"Ed Campbell" <Ed Campbell @discussions.microsoft.com> wrote in message
news:4486010D-D5BF-4100-B958-6E18FE333853@xxxxxxxxxxxxxxxx
I have been having the same problem as the other users in this post. I am
using Mcafee anti virus and I have disabled e-mail scanning and I also tried
to install the Live Mail. Both of those attempts failed to fix the problem.
I have the exact same error with Live mail as I had with Vista mail.

Any other suggestions? Kind of stuck here.


.

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