Re: cannot delete or move message from outbox
- From: "Steve Cochran" <scochran@xxxxxxxxxx>
- Date: Wed, 29 Oct 2008 08:12:36 -0400
Make sure you update to Vista SP1 and also make sure you don't have any antivirus software set to scan email. Then see if that resolves the issues.
steve
"Melly S" <MellyS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:919CBBF3-ED4A-45CF-AEF6-650BF109E618@xxxxxxxxxxxxxxxx
I am having the exact same problem. I deleted the files in the outbox, ran
the utility.. got the db error. Erased the message store and made sure that
winmail was not running in task manager and got the same message.
Was this ever resolved or should I just make a new account?
"Steve Cochran" wrote:
I don't have a clue as to your issues then. I'd rename the message store
directory to something else and then start Winmail and let it set things up
completely over again.
steve
"nrc" <nrc@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:97580B87-1715-478B-ACEE-D3CFA6F8E547@xxxxxxxxxxxxxxxx
> This did not work either. Can I just delete the mail program and
> reinstall?
> If so how would I go about this? and can I save the messages and the
> contacts? If so how do I save them (without saving the stuck outgoing
> message)
> nrc
>
> "Steve Cochran" wrote:
>
>> Then you will have to delete the database files in the message store
>> directory. Delete the windowsmail.msmessagestore file completely and
>> then
>> you will start fresh. The messages will still be in the >> subdirectories.
>> See how that does.
>>
>> steve
>>
>> "nrc" <nrc@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:5D987253-90B9-4D91-A302-45F4B6D19037@xxxxxxxxxxxxxxxx
>> >I did this twice and it still will not let me delete or move email
>> >message.
>> >
>> > this has been 2 days now... please help
>> >
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> Close WinMail as Frank indicates. Then try it. If you get the >> >> same
>> >> error
>> >> either reboot and try again, or do a CTRL-SHIFT-ESC and end task
>> >> Winmail.exe
>> >> in Task Manager and then try it again.
>> >>
>> >> steve
>> >>
>> >> "nrc" <nrc@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:3E1DE166-0269-4E0B-87E1-94D9BAF90B64@xxxxxxxxxxxxxxxx
>> >> >I did as instructed (I think) The first part of instructions was >> >> >no
>> >> >problem
>> >> > and I deleted 1 file (only one in outbox - all others had been
>> >> > deleted)
>> >> > The 2nd part - cmd prompt. I did do this ( copied your email >> >> > from
>> >> > "esentutl /p to windowsmail.msmessagestore" and got an error
>> >> > message
>> >> > "failed with Jet error -1032".... opertation terminated with >> >> > error
>> >> > 1032
>> >> > (Jet_errFileAccessDenied, Cannot access file, the file is locked >> >> > or
>> >> > in
>> >> > use)
>> >> > after 30.77 seconds. "
>> >> >
>> >> > I did not use admin (did not know where that was to be used)
>> >> >
>> >> > The command prompt was and is "C:\Users\nancy>"
>> >> >
>> >> >
>> >> > "Steve Cochran" wrote:
>> >> >
>> >> >> Go to the outbox directory in Windows Explorer. The location >> >> >> will
>> >> >> be:
>> >> >>
>> >> >> %USERPROFILE%\AppData\Local\Microsoft\Windows Mail\Local
>> >> >> Folders\Outbox
>> >> >>
>> >> >> and with WinMail closed delete all the files.
>> >> >>
>> >> >> Then try repairing the database.
>> >> >>
>> >> >> Run the cmd prompt as Admin and copy and then in there
>> >> >>
>> >> >> esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows
>> >> >> Mail\windowsmail.msmessagestore"
>> >> >>
>> >> >> Fill in the %USERPROFILE% to match your profile (e.g. >> >> >> c:\users\nrc)
>> >> >>
>> >> >> Then reopen WinMail and see if that fixes it.
>> >> >>
>> >> >> steve
>> >> >>
>> >> >> "nrc" <nrc@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> news:640E481D-0733-44BE-9384-5C73694D10E6@xxxxxxxxxxxxxxxx
>> >> >> > This is blocking all messages, both new and reply messages and >> >> >> > is
>> >> >> > therefore
>> >> >> > urgent that I fix this. the error message is " an unknown >> >> >> > error
>> >> >> > has
>> >> >> > occurred".
>> >> >>
>> >>
>>
.
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