Re: Windows mail occasionally hangs Vista when printing an email

I don't really want to argue with an expert, but I don't see how this
solution matches the problem I am seeing. I have marked this as not an answer
because:

1. The cited KB article:
a. Describes a STOP error.
- I am not getting a STOP error, rather a hang.
b. Describes a problem introduced by SP1.
- My problem happened before I installed SP1, and continued
with the same symptoms after I installed SP1.

2. You state that email scanning is completely redundant and should be
turned off.
a. My problem occurs only when attempting to print a message. I do not
believe
that printing a message already in the Inbox involves any scanning.
b. According to the cited KB article, disabling email scanning is a
workaround
for the SP1 bug, and it may increase security risk.
c. I have also seen emails with infected attachments caught by ESET
filtering,
so that also makes it a liittle hard to accept an unconditional
statement that
it does nothing to improve security.

Thanks,

-Rich

"Hal Hostetler [MVP-P/I]" wrote:

If ESET is scanning your email, you need to uninstall this feature; email
scanning is not compatible with Vista SP1. Email scanning is not necessary
anyway, it is entirely redundant, does nothing but create problems, and adds
no extra security whatsoever. ESET's resident file system scanner will
handle anything you get through email, provided you keep it up to date.

http://support.microsoft.com/KB/951805
Stop error message when you send or receive e-mail messages on a Windows
Vista-based computer that has e-mail scanning software installed:
"STOP:0x1000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED_M"

Hal
--
Hal Hostetler, CPBE -- hhh@xxxxxxxx
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"sootsnoot" <sootsnoot@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3BDC8EB8-DEF5-44EF-B2BD-6F1D122A0E88@xxxxxxxxxxxxxxxx
Windows Vista Home Premium on HP dv2500t notebook Core 2 duo T7500 @2.2
GHz
with 2 GB RAM. OEM installation December 2007, always current with
Windows
Update, installed SP1 a couple of weeks ago with no problem. ESET Smart
Security 3.0.621.0 installed February 2008 (always current with their
updates
as well).

I've had relatively few problems with Vista in general, and the ESET
security has worked fine with Windows Mail from the day I installed it.

The problem is that every once in a while (less than once a month),
attempting to print a mail message causes a hard hang of the whole system.
The mouse moves, and for a while I can hover it over items on the task bar
or
in the notification area and see a response, or press the Windows key or
click the Start button and get the popup. But if I try to launch any
program, or intereact with one, or ctrl-alt-delete to try to start the
task
manager, eventually everything freezes solid and there is nothing I can do
to
get a response other than a power reset. There does not appear to be any
disk activity.

Once I reboot the system, everything is fine, and I can restart Windows
Mail
and I can print the same message that triggered the hang in the same way
to
the same printer with no problem. I have not been able to find any sort
of
log file or seen anything in the event log for this, although I am not
knowledgeable about how to do that. Because the problem is not
reproducible, and the interval between occurences is so long, it's not
really
practical to try changing different things to see if the problem goes
away.
Because SP1 was said to fix a bunch of Vista hangs and a bunch of Windows
Mail problems, I was very hopeful it would fix this. But unfortunately,
it
has happened again, after SP1 was installed.

How can I go about tracking this problem down?

Thanks,

-Rich


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