Re: Can't send emails HELP!!!
- From: "Gary VanderMolen" <Gary@xxxxxxxxxxxxxx>
- Date: Tue, 17 Jun 2008 17:13:04 -0700
The reason you are getting that error is because you have a typo in the
outgoing (SMTP) server name. Change smpt.tools.sky.com to
smtp.tools.sky.com.
--
Gary VanderMolen, MS-MVP
"malcolm thomson" <malcolmthomson@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:86294906-F63D-414B-9B2E-92914B01D1D0@xxxxxxxxxxxxxxxx
"Gary VanderMolen" wrote:
The uninstall of Norton often leaves a lot of troublesome debris behind,The host 'smpt.tools.sky.com' could not be found. Please verify that you
which is why you are advised to follow up with their removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Secondly, if AVG is installed using the default install, its mail checking
module can cause problems. Uninstall AVG, then reinstall, choosing
custom install, which then allows you to deselect installation of the mail
scanning feature.
After you have done both of the above, delete that mail account, then
restart Windows Mail and recreate the account. If you still get an
error message, right-click on it, copy, then paste it into a reply here.
--
Gary VanderMolen, MS-MVP
Thanks for the advice but I'm still getting the same error messages after carrying out the steps you suggested. Error message is pasted below.
have entered the server name correctly.
Subject 'Ian's cycle ride', Account: 'pop.tools.sky.com', Server:
'smpt.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket
Error: 11001, Error Number: 0x800CCC0D
"malcolm thomson" <malcolm thomson@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:12D3F138-78C7-47B3-A7CD-EAFFCC81EEBB@xxxxxxxxxxxxxxxx
>
>
> "Gary VanderMolen" wrote:
>
>> The second error happens when a given account is checked
>> repeatedly with too short an interval between checks. I recommend
>> that you set the mail check interval for 5 minutes or more.
>>
>> The first error is more difficult to assess, partly because you did not
>> include a sentence that normally precedes that error message.
>> It probably said something like the connection to the server was
>> lost or timed out. That can happen when using a non-compatible
>> antivirus program. Which one are you using? As a minimum, mail
>> scanning in the antivirus must be disabled.
>> -- >> Gary VanderMolen, MS-MVP
>>
>>
>> "Sabrina" <sabrinacunningha@xxxxxxxxxxxxx> wrote in message news:Oep28ndwIHA.552@xxxxxxxxxxxxxxxxxxxxxxx
>> >I am having the same trouble. Can anyone help? I was online with tech
>> > support for AT & T for 2 hours and that led me to no where. The error
>> > message i am getting is as follows:
>> >
>> > First Error Message
>> > Account: 'mail.bellsouth.net (1)', Server: 'mail.bellsouth.net', Protocol:
>> > POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
>> >
>> >
>> > Second Error Message
>> >
>> > Account: 'mail.bellsouth.net (2)', Server: 'mail.bellsouth.net', Protocol:
>> > POP3, Server Response: '-ERR [IN-USE] account busy (locked by another POP3
>> > process)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
>> > Number: 0x800CCC92
>> >
>> I'm having similar problems, same error messages as above except I'm on sky (smpt.tools.sky.com) using port 465 for out >> going
>> mail (as recommended by sky). What I can't understand is why my E-mail worked fine with the trial version of Outlook Express
>> but not on Windows Mail. I have completely uninstalled my Norton anti-virus software and am using AVG. I have also tried >> some
>> of the fix programmes with no success. It's driving me round the bennnnnnnnnd.
.
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- From: Gary VanderMolen
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