Re: Can't send emails HELP!!!



"Gary VanderMolen" wrote:

The uninstall of Norton often leaves a lot of troublesome debris behind,
which is why you are advised to follow up with their removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Secondly, if AVG is installed using the default install, its mail checking
module can cause problems. Uninstall AVG, then reinstall, choosing
custom install, which then allows you to deselect installation of the mail
scanning feature.

After you have done both of the above, delete that mail account, then
restart Windows Mail and recreate the account. If you still get an
error message, right-click on it, copy, then paste it into a reply here.

--
Gary VanderMolen, MS-MVP
Thanks for the advice but I'm still getting the same error messages after carrying out the steps you suggested. Error message is pasted below.
The host 'smpt.tools.sky.com' could not be found. Please verify that you
have entered the server name correctly.
Subject 'Ian's cycle ride', Account: 'pop.tools.sky.com', Server:
'smpt.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket
Error: 11001, Error Number: 0x800CCC0D

"malcolm thomson" <malcolm thomson@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:12D3F138-78C7-47B3-A7CD-EAFFCC81EEBB@xxxxxxxxxxxxxxxx


"Gary VanderMolen" wrote:

The second error happens when a given account is checked
repeatedly with too short an interval between checks. I recommend
that you set the mail check interval for 5 minutes or more.

The first error is more difficult to assess, partly because you did not
include a sentence that normally precedes that error message.
It probably said something like the connection to the server was
lost or timed out. That can happen when using a non-compatible
antivirus program. Which one are you using? As a minimum, mail
scanning in the antivirus must be disabled.
--
Gary VanderMolen, MS-MVP


"Sabrina" <sabrinacunningha@xxxxxxxxxxxxx> wrote in message news:Oep28ndwIHA.552@xxxxxxxxxxxxxxxxxxxxxxx
I am having the same trouble. Can anyone help? I was online with tech
support for AT & T for 2 hours and that led me to no where. The error
message i am getting is as follows:

First Error Message
Account: 'mail.bellsouth.net (1)', Server: 'mail.bellsouth.net', Protocol:
POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19


Second Error Message

Account: 'mail.bellsouth.net (2)', Server: 'mail.bellsouth.net', Protocol:
POP3, Server Response: '-ERR [IN-USE] account busy (locked by another POP3
process)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC92

I'm having similar problems, same error messages as above except I'm on sky (smpt.tools.sky.com) using port 465 for out going
mail (as recommended by sky). What I can't understand is why my E-mail worked fine with the trial version of Outlook Express
but not on Windows Mail. I have completely uninstalled my Norton anti-virus software and am using AVG. I have also tried some
of the fix programmes with no success. It's driving me round the bennnnnnnnnd.


.

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