Re: Can't send emails HELP!!!

Several responders including myself answered your prior post of June 17.

The reason you are getting that error is because you have a typo in the
outgoing (SMTP) server name. Change smpt.tools.sky.com to
smtp.tools.sky.com.

--
Gary VanderMolen, MS-MVP (Mail)


"malcolm thomson" <malcolmthomson@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:3FE74B9F-AA77-4C54-B3B9-20ABD85091C1@xxxxxxxxxxxxxxxx


"malcolm thomson" wrote:



"Gary VanderMolen" wrote:

> The uninstall of Norton often leaves a lot of troublesome debris behind,
> which is why you are advised to follow up with their removal tool:
> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
>
> Secondly, if AVG is installed using the default install, its mail checking
> module can cause problems. Uninstall AVG, then reinstall, choosing
> custom install, which then allows you to deselect installation of the mail
> scanning feature.
>
> After you have done both of the above, delete that mail account, then
> restart Windows Mail and recreate the account. If you still get an
> error message, right-click on it, copy, then paste it into a reply here.
>
> -- > Gary VanderMolen, MS-MVP
> Thanks for the advice but I'm still getting the same error messages after carrying out the steps you suggested. Error message > is pasted below.
The host 'smpt.tools.sky.com' could not be found. Please verify that you
have entered the server name correctly.
Subject 'Ian's cycle ride', Account: 'pop.tools.sky.com', Server:
'smpt.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket
Error: 11001, Error Number: 0x800CCC0D
>
> "malcolm thomson" <malcolm thomson@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:12D3F138-78C7-47B3-A7CD-EAFFCC81EEBB@xxxxxxxxxxxxxxxx
> >
> >Still haven't had a reply to my last E.Mail. Why am I having so much trouble with Windows Mail. It seems odd that so much > >has to be done to solve this problem. Looking at all the other problems that people have had, there must be a fundamental > >fault with the programme that Microsoft needs to sort out. As I said before I had no problems with the trial version of > >Microsoft Outlook.
> > "Gary VanderMolen" wrote:
> >
> >> The second error happens when a given account is checked
> >> repeatedly with too short an interval between checks. I recommend
> >> that you set the mail check interval for 5 minutes or more.
> >>
> >> The first error is more difficult to assess, partly because you did not
> >> include a sentence that normally precedes that error message.
> >> It probably said something like the connection to the server was
> >> lost or timed out. That can happen when using a non-compatible
> >> antivirus program. Which one are you using? As a minimum, mail
> >> scanning in the antivirus must be disabled.
> >> -- > >> Gary VanderMolen, MS-MVP
> >>
> >>
> >> "Sabrina" <sabrinacunningha@xxxxxxxxxxxxx> wrote in message news:Oep28ndwIHA.552@xxxxxxxxxxxxxxxxxxxxxxx
> >> >I am having the same trouble. Can anyone help? I was online with tech
> >> > support for AT & T for 2 hours and that led me to no where. The error
> >> > message i am getting is as follows:
> >> >
> >> > First Error Message
> >> > Account: 'mail.bellsouth.net (1)', Server: 'mail.bellsouth.net', Protocol:
> >> > POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
> >> >
> >> >
> >> > Second Error Message
> >> >
> >> > Account: 'mail.bellsouth.net (2)', Server: 'mail.bellsouth.net', Protocol:
> >> > POP3, Server Response: '-ERR [IN-USE] account busy (locked by another POP3
> >> > process)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
> >> > Number: 0x800CCC92
> >> >
> >> I'm having similar problems, same error messages as above except I'm on sky (smpt.tools.sky.com) using port 465 for out > >> going
> >> mail (as recommended by sky). What I can't understand is why my E-mail worked fine with the trial version of Outlook > >> Express
> >> but not on Windows Mail. I have completely uninstalled my Norton anti-virus software and am using AVG. I have also tried > >> some
> >> of the fix programmes with no success. It's driving me round the bennnnnnnnnd.

.

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