Re: I am at my end with the installation problem


Hi, cinderelly.

You haven't mentioned your computer HARDWARE. Please tell us the make and model of your computer - or of your motherboard/chipset/CPU if you built it yourself. How many hard drives, how big and are they IDE or SATA or other? And is there anything already on them?

In what form did you buy Vista? Was it in the sealed plastic box? An upgrade package or full retail? Or downloaded from the Internet? Or...?

You've already told us a lot, but not the most important stuff.

RC
--
R. C. White, CPA
San Marcos, TX
rc@xxxxxxxxxxxxx
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64

"cinderelly" <cinderelly@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:339EFCB8-FE8F-4CEF-B7CB-15088BBF01C0@xxxxxxxxxxxxxxxx
Hello, I am a student who purchased the Windows Vista Ultimate 64-bit edition
from Microsoft through the Digital River website partner.

As of now I have attempted all the following to install. I corresponded with
digital river who forwarded me three files for the Vista upgrade. After
downloading via FireFox I begin the installation. Once the installation
begins I get the following error message:

"Cannot extract Windows Vista Setup to your hard drive. Please ensure that
you can create files and folders in the same folder where VistaSetupPrep.exe
was downloaded."

Now, I have troubleshooted this way:

I have unprotected the folder that contains all the files and unclicked the
Read Only option. I have attempted to copy and paste the install.wim and the
boot.wim files into the source folder that is created after I have begun the
install, as someone in the Microsoft Answers Forum suggested. I also tried to
burn it to a DVD, which gave me another error message.

This is extremely frustrating as I purchased this OS on discount thinking it
is an affordable alternative. I can also see that I am not the only one with
this issue. So it would be nice if someone from Microsoft found a solution to
this issue. I currently have Windows XP Media Center Edition SP 3.

.

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