Re: System restore failed
- From: Malke <malke@xxxxxxxxxxxxxxx>
- Date: Mon, 05 Jan 2009 06:41:49 -0800
bangel17 wrote:
Hi guys! im completely desperate!
4 hours ago my sisters told me that the computer they were using (sony
vaio with windows vista home premium) just froze and asked them if they
wanted to restart. they clicked yes and after that they couldnt get
vista to load. i researched and downloaded the restore ISO (cause the
computer didnt came with a cd) and i restored it 2 times (the first 2
didnt show an OS) up until the 3rd one i got the msg. and after that i
stil cant get vista to load propertly not even on safe mode and in any
of the options left.
when i load the ISO and clicked on restore the last time. well it told
me they couldnt fixed it manually and now i get the green bar and
microsoft corporation logo for hours. and it doesnt load..can you help
me ....please!!!?
It sounds like your sister's hard drive has died. Other hardware components
could also be involved but the hard drive would be the first suspect. Your
sister should call Sony tech support. While she has them on the phone, she
should also order a replacement restore disk set. This is very inexpensive.
If the computer is out of warranty, your sister should take the computer to
a qualified local computer tech (not a BigComputerStore/GeekSquad type of
place) and have them replace the hard drive. It will still be smart for her
to order the restore disk set from Sony.
Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
.
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