Re: upgrade from premium to ultimate
- From: "Chuck" <cdkuder@xxxxxxx>
- Date: Sat, 23 Aug 2008 11:39:51 -0400
Then the laptop must have failed windows vista compatibility testing?
Actually, I'd think that the Dell person did not know what he/she was
talking about.
You do need to have the Dell driver package as well the as install media.
I believe that you may be between the proverbial rock and hard place for an
upgrade, due to the SP1 issue.
MSoft may have a solution, and the school IT people should know what it is,
since upgrading to Ultimate is the schools requirement.
Fortunately, I upgraded my HP laptop (New last November) to Ultimate before
SP1. Installing Office was a major problem, in that any leavings from the
"trial version" supplied by HP had to be eliminated before the install would
completely convert everything to the full office version. One pesky problem
was eliminating the "Not for commercial use" statement in the window border
of some office applications. (Left over from the trial version.) Office is
like using a shotgun on the registry when it installs and creates hundreds
of entries.
"Dell said that this computer will NEVER be able to run Ultimate, that we
would need to send it back for them to load ultimate- for a "nominal fee""
"Rick Rogers" <rick@xxxxxxxx> wrote in message
news:O66x6hSBJHA.5316@xxxxxxxxxxxxxxxxxxxxxxx
Hi jsusana,
I love this:
3. Dell said that this computer will NEVER be able to run Ultimate,
that we would need to send it back for them to load ultimate- for a
"nominal fee"
Um, if it will "never" run it, then how would they be able to load it for
a nominal fee? The fact is, if it runs Home Premium then it can run
Ultimate. The core OS is the same, it's just the feature set that differs.
First, check as Mick has indicated. The university's upgrade disk must be
at the same or higher service pack level than the installation. If SP1 is
part of the preinstall, which it likely is on a new machine, the upgrade
disk must include it as well. Otherwise it could only be used as a clean
install.
If the disk is not, then that is likely the source of the majority of the
problems you are encountering, as the retail disk being supplied likely
does not contain the proprietary drivers needed to support the hardware
Dell has used to build the machine. Either an upgrade is necessary, as it
will port over the drivers from the existing installation as part of
setup, or drivers from Dell are necessary to complete the clean
installation process.
Oh, and as for your son and impatience, that never mixes well on an OS
installation. Best to have someone else do it.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
"jsusana" <jsusana.2f4e455@xxxxxxxxxxxxxxx> wrote in message
news:jsusana.2f4e455@xxxxxxxxxxxxxxxxxx
My son just got a Dell Studioo 1735 with HOme premium. The computer
exceeds all of the minimum requirements for the college. His college
requires Ultimate and sold us the upgrade disk. Upon inserting the
disk he was given a choice of upgrading or partitioning, but when he
chose upgrade, an error message stated that he could not upgrade. He
clicked on partition. It took a while and several tries to get the
computer to go all of the way through the installation process. I do
not know if he stopped the failed attempts when it was taking so long
or if error messages came up. (he is impatient!).
It eventually went thru the list of the installation procedure, turned
its self off and came back on with the "WINDOWS ERROR RECOVERY" screen-
black with white font. He chose "safe MODE" was able to start it back up
and the Ultimate screen came on.
On the MY COMPUTER screen only 2 drives showed up: the OS and a
recovery drive. the cd drives had disappeared.
We called Dell, but could not understand the techs. MEanwhile he tried
it again and again The internet connection was lost also, so we could
not do an online trouble- shoot. He kept trying to reload, reboot
etc. The recovery file kept growing. THe university IT guy came in
while we were talking to Dell ( one I could understand this time) and
between the two of them, they came up with:
1. system was not recognizing the cd drivers so the cd drivers need to
be reinstalled (HOW? they could not decide)
OR
2. that the system needed to go back to factory settings for Home
premium. (my son did that himself this morning)
AND
3. Dell said that this computer will NEVER be able to run Ultimate,
that we would need to send it back for them to load ultimate- for a
"nominal fee"
Any advice would be helpful. He is operational with home premium, just
not to school standards.
Thanks.
--
jsusana
.
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- From: jsusana
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