RE: Vista install failing on Dell Latitude D830

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I heard from several people that I needed SATA drivers ... which is what I
was saying it my question when I said I needed special HD drivers.
But the only drivers listed on Dell's site for starage drives were for an
Intel Matrix Manager ...

I finally started downloading every driver for the machine that Dell lists,
and then reading the readme files within the packages.
It turns out that the chipset driver download it the one that includes the
all drivers for all the chips on the motherboard. Once I burned that onto a
CD, during the vista install I could pick to add a starage driver and browse
to the CD where it proceeded to show me a lot of choices. Fortunately I had
a 2nd Latitude D830 in original Dell configuration and I could look in it's
Device Manager. Under IDE ATA/ATAPI contrllers it lists a number of things,
but the only match I found was "Intel(R) ICH8M Ultra ATA Storage Controllers
- 2850".

Unfortunately that name appeared twice in the driver list for 2 different
drivers. So I picked the 1st one then a second time I picked to add a driver
and proceeded to pick the other one. I don't really know if it actually
installed both, since the Vista install doesn't ever list the one it will
install. But Vista proceeded as before to copy images to the disk, extract
them then reboot.

This time when it rebooted, it did proceed to startup and continue the
install. So that was the solution, though I don't know it you need both the
drivers I picked or not.

Anyway I hope this helps anyone else that might run into the same situation.
In the near future anyway because I expect MS will added the necessary
drivers for the newer Intel chipsets to the Vista install witht he next SP
and that newer Vista media will then include that SP.

Thanks to everyone that helped me!

"Scott S." wrote:

As a MS Partner my small business receives a number of licenses for Vista
Business.
I bought 2 Latitude D830 laptops from Dell shipped with cheapest OS option,
which was Vista Home Basic.
I booted the Partner Program Vista Business CD and choose a custom install
to get a "clean" install. I formated the HD and Vista copied the disk images
onto the machine. It then reboots to continue the install.

When it reboots "Windows" appears with the busy/progress bar empty, it then
makes it 1/2 way across and then reboots again. This will continue in a loop
endlessly.

If I press F8 and pick safe mode, it boots to a message saying ti cannot
continue install in safe mode. If I pick Disable auto restart, then I get a
Stop error 0x0000007B which means it can't find the boot device.

If I try to boot an XP install CD it tells me it can't find a HD to install
to.

This all leads me to believe I need a special HD driver for the system in
order to install an OS on this machine.

Dell support won't support non-OEM OS not sold by them and said to talk with
Microsoft.
Microseft Partner Tech support was clueless as to what is going on and said
to talk with Dell.

Anyone have any idea what to try?

Thanks,
Scott
.

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