Re: Vista SP1 has crippled my PC!

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Mark, I installed the HP driver, which allowed me to uninstall LightScribe but it made no difference. The DVD is still not shown in Explorer!


"Mark H" <jmhonzell@xxxxxxxxxxxxxxxxxx> wrote in message news:OAN5$sW$IHA.1224@xxxxxxxxxxxxxxxxxxxxxxx
LightScribe software from HP for the 6720s:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3442832&prodNameId=3442833&swEnvOID=2094&swLang=8&mode=2&taskId=135&swItem=ob-56554-1


"Andy G" <georgi66@xxxxxxxxx> wrote in message
news:u1eA9jW$IHA.1452@xxxxxxxxxxxxxxxxxxxxxxx
I would not be surprised if it were a bad install of LightScribe.

What exactly did you mean by " install the device with the HP driver"?

Andy


"Mark H" <jmhonzell@xxxxxxxxxxxxxxxxxx> wrote in message
news:ebY7LnV$IHA.1180@xxxxxxxxxxxxxxxxxxxxxxx
> This could be a bad install of LightScribe, or it is not actually
> installed.
> Either could affect the presence of your DVD drive.
> It is usually bad to simply delete directories as the registry entries
are
> still present and will be looking for things that are no longer there
and
> other files will be orphaned that may try to run.
>
> Better to install the device with the HP driver/software. See if that
> cleans
> up this particular problem by giving your DVD back. If not, then use > the
> uninstall that will now be present in Control Panel to cleanup more
> correctly.
>
>
> "Andy G" <georgi66@xxxxxxxxx> wrote in message
> news:eGfzgdT$IHA.2244@xxxxxxxxxxxxxxxxxxxxxxx
>> Hi Mark
>>
>> Yes, it does use LightScribe, but the program does not show up in the
>> list
>> of installed programs, nor does it have an uninstall option on the
Start
>> menu entry!! How do I get rid of it? Would it be a bad move to just
> delete
>> the directories. I'm never likely to use it by the way, perhaps I can
> just
>> disable it in some way?
>>
>> Any ideas?
>>
>> Andy
>>
>>
>> "Mark H" <jmhonzell@xxxxxxxxxxxxxxxxxx> wrote in message
>> news:OGD9KOK$IHA.4800@xxxxxxxxxxxxxxxxxxxxxxx
>> > Yes, OEM products usually comes at a price not understood by most
>> > consumers.
>> > The vendor's answer is almost always: Recovery. The data lost is not
>> > theirs
>> > and they are not concerned about it. And, older drivers are not
always
>> > better, but vendor's drivers are almost always better than MS's
generic
>> > drivers, even if they are older.
>> >
>> > So,
>> > At this point, you have two directions to proceed:
>> > 1. Uninstall SP1. This may prove to be difficult, but well worth a
shot
>> > and
>> > if it restores your capabilities, you can save all your data and
start
>> > clean.
>> > 2. Download and install all the available drivers and updates from >> > HP
> for
>> > the 6720s. Each will create restore points and each can be rolled
back
> if
>> > it
>> > causes a problem. But, you will know that it has been "re-aligned"
back
> to
>> > HP's original configuration.
>> >
>> > Other questions:
>> > Does BIOS see the DVD drive?
>> >
>> > Does this DVD drive use LightScribe?
>> > If so, uninstall LightScribe. Reboot.
>> > If Device Manager can now see the DVD drive, that should at least
>> > give
>> > you some backup capabilities.
>> > You can try re-installing LightScribe later.
>> >
>> > Did your external USB drive come with an installation disk? Most
likely
>> > not,
>> > but some do.
>> > Does a flash stick work? (Does it get assigned a drive letter?)
>> >
>> > "Andy G" <georgi66@xxxxxxxxx> wrote in message
>> > news:%230l$74J$IHA.5336@xxxxxxxxxxxxxxxxxxxxxxx
>> >> Thanks Mark, I really didn't want to hear that older drivers may be
>> >> better
>> >> than new ones, but I can see where you are coming from. It's a
6720s.
>> >>
>> >> I had already installed the BIOS update. Since my last post I also
>> >> installed some of the HP Vista update files. Guess I should have
done
>> > that
>> >> before trying SP1. (It's really not that obvious though to >> >> ordinary
>> > people
>> >> who just want to use a computer..... All got much too >> >> complicated.)
>> >>
>> >> But I now have my USB hub working and therefore I have a printer,
and
>> >> also
>> >> an external hard drive that shows in Device Manager, and Disk
> Management
>> > but
>> >> without a drive letter, and so cannot be seen by Windows Explorer
etc.
> I
>> >> guess it's progress.
>> >>
>> >> Still no sign of a working DVD drive. It shows in Device Manager,
but
>> > says
>> >> driver could not be loaded. How do I force system to choose
cdrom.sys
> as
>> >> the driver? It keeps trying to use one of the burning software
>> >> drivers
>> >> instead.
>> >>
>> >> Anyway, thanks for the previous suggestion about downloading >> >> drivers
> from
>> > HP
>> >> website. It's got me moving anyway, although I despair about the
DVD
>> > drive.
>> >>
>> >> Andy
>> >>
>> >>
>> >>
>> >>
>> >> "Mark H" <jmhonzell@xxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:uIvLIsI$IHA.5192@xxxxxxxxxxxxxxxxxxxxxxx
>> >> > The vendor's older drivers may be better than a generic >> >> > up-to-date
>> >> > MS
>> >> > driver.
>> >> >
>> >> > I don't know exactly which model of 6720 you are using.
>> >> > But, apparently there is a BIOS update 19Jun08 that may apply. >> >> > I'd
>> >> > start
>> >> > there.
>> >> >
>> >> >
>> >> > "Andy G" <georgi66@xxxxxxxxx> wrote in message
>> >> > news:uiCq3EI$IHA.3396@xxxxxxxxxxxxxxxxxxxxxxx
>> >> >> Yeah, I did that, but I couldn't actually see a driver for the
DVD
>> > drive
>> >> >> hardware or for USB support. Any chance you could suggest which
>> >> >> driver
>> > I
>> >> >> need?
>> >> >>
>> >> >> Also, the machine was only bought in February of this year, and >> >> >> a
> lot
>> > of
>> >> > the
>> >> >> drivers pre-date that so I'm assuming I already have them.
>> >> >>
>> >> >> Thanks
>> >> >>
>> >> >> Andy
>> >> >>
>> >> >>
>> >> >> "Mark H" <jmhonzell@xxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> news:OAfSemH$IHA.2056@xxxxxxxxxxxxxxxxxxxxxxx
>> >> >> > You appear to have internet capability... did you go to the HP
>> > website,
>> >> >> > download the drivers specific to your laptop and re-install
them?
>> >> >> > SP1
>> >> > may
>> >> >> > have installed generics crippling your specific hardware.
>> >> >> >
>> >> >> > Make sure you get the right 6720 model.
>> >> >> > Here's the linke to the 6720s:
>> >> >> >
>> >> >
>> >
>
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3442833&taskId=135&prodTypeId=321957&prodSeriesId=3442832&lang=en&cc=us
>> >> >> >
>> >> >> >
>> >> >> > "Andy G" <georgi66@xxxxxxxxx> wrote in message
>> >> >> > news:Oohtq$7%23IHA.4772@xxxxxxxxxxxxxxxxxxxxxxx
>> >> >> >> Going round and round in circles, all support sources useless
so
>> > far.
>> >> >> >> Any
>> >> >> >> help would be really appreciated.
>> >> >> >>
>> >> >> >> 3 Days ago I had a Compaq notebook (6720s) that was working
OK,
>> >> > although
>> >> >> > USB
>> >> >> >> functionality was pretty random.
>> >> >> >>
>> >> >> >> Then I tried to install Vista SP1 as offered by Windows
Update.
>> >> >> >> The
>> >> >> > install
>> >> >> >> failed. 2 different System Restore points also fail....
> Terrific.
>> >> >> >>
>> >> >> >> System no longer shows DVD drive in My Computer or Computer
>> >> >> >> Management,
>> >> >> > but
>> >> >> >> it shows in Device Manager as not working, no drivers. My
> printer
>> >> > (USB),
>> >> >> > no
>> >> >> >> longer works, nor my external hard drive, (USB), nor
apparently
>> >> > anything
>> >> >> > on
>> >> >> >> a USB port. Everything else seems OK, apart from System
Restore
> of
>> >> >> > course.
>> >> >> >>
>> >> >> >> I've tried the Filters fix that everyone seems to suggest. >> >> >> >> No
>> >> >> >> good.
>> >> >> >>
>> >> >> >> Microsoft will not give me their much-trumpeted free support
on
> SP1
>> > as
>> >> > my
>> >> >> >> Windows (Home Basic), is OEM. Hewlett Packard just suggest
>> >> >> >> doing
> a
>> >> >> >> system
>> >> >> >> restore using F11 on start up. Tried that, and guess what, >> >> >> >> no
>> > restore
>> >> >> >> points shown....
>> >> >> >>
>> >> >> >> Catch 22, 44, and 66 as far as I can see.
>> >> >> >>
>> >> >> >> No idea where to go next. I've tried some other stuff, but >> >> >> >> if
>> > anyone
>> >> > can
>> >> >> >> give me a steer to at least try thinking about other
directions.
>> >> >> >>
>> >> >> >> Thanks in advance.
>> >> >> >>
>> >> >> >> Andy
>> >> >> >>
>> >> >> >
>> >> >> >
>> >> >>
>> >> >
>> >> >
>> >>
>> >
>> >
>>
>
>




.

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