Re: Vista SP1 has crippled my PC!

Thanks Mark, I really didn't want to hear that older drivers may be better than new ones, but I can see where you are coming from. It's a 6720s.

I had already installed the BIOS update. Since my last post I also installed some of the HP Vista update files. Guess I should have done that before trying SP1. (It's really not that obvious though to ordinary people who just want to use a computer..... All got much too complicated.)

But I now have my USB hub working and therefore I have a printer, and also an external hard drive that shows in Device Manager, and Disk Management but without a drive letter, and so cannot be seen by Windows Explorer etc. I guess it's progress.

Still no sign of a working DVD drive. It shows in Device Manager, but says driver could not be loaded. How do I force system to choose cdrom.sys as the driver? It keeps trying to use one of the burning software drivers instead.

Anyway, thanks for the previous suggestion about downloading drivers from HP website. It's got me moving anyway, although I despair about the DVD drive.


"Mark H" <jmhonzell@xxxxxxxxxxxxxxxxxx> wrote in message news:uIvLIsI$IHA.5192@xxxxxxxxxxxxxxxxxxxxxxx
The vendor's older drivers may be better than a generic up-to-date MS

I don't know exactly which model of 6720 you are using.
But, apparently there is a BIOS update 19Jun08 that may apply. I'd start

"Andy G" <georgi66@xxxxxxxxx> wrote in message
Yeah, I did that, but I couldn't actually see a driver for the DVD drive
hardware or for USB support. Any chance you could suggest which driver I

Also, the machine was only bought in February of this year, and a lot of
drivers pre-date that so I'm assuming I already have them.



"Mark H" <jmhonzell@xxxxxxxxxxxxxxxxxx> wrote in message
> You appear to have internet capability... did you go to the HP website,
> download the drivers specific to your laptop and re-install them? SP1
> have installed generics crippling your specific hardware.
> Make sure you get the right 6720 model.
> Here's the linke to the 6720s:
> "Andy G" <georgi66@xxxxxxxxx> wrote in message
> news:Oohtq$7%23IHA.4772@xxxxxxxxxxxxxxxxxxxxxxx
>> Going round and round in circles, all support sources useless so far.
>> Any
>> help would be really appreciated.
>> 3 Days ago I had a Compaq notebook (6720s) that was working OK,
>> functionality was pretty random.
>> Then I tried to install Vista SP1 as offered by Windows Update. The
> install
>> failed. 2 different System Restore points also fail.... Terrific.
>> System no longer shows DVD drive in My Computer or Computer >> Management,
> but
>> it shows in Device Manager as not working, no drivers. My printer
> no
>> longer works, nor my external hard drive, (USB), nor apparently
> on
>> a USB port. Everything else seems OK, apart from System Restore of
> course.
>> I've tried the Filters fix that everyone seems to suggest. No good.
>> Microsoft will not give me their much-trumpeted free support on SP1 as
>> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a
>> system
>> restore using F11 on start up. Tried that, and guess what, no restore
>> points shown....
>> Catch 22, 44, and 66 as far as I can see.
>> No idea where to go next. I've tried some other stuff, but if anyone
>> give me a steer to at least try thinking about other directions.
>> Thanks in advance.
>> Andy