Re: Vista Upgrade a Slap in the Face to MS Customers

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Thank you for the helpful reply.
I've spent the last half hour trying to activate by phone, but without
success. I was connected to someone in India, I presume; I gave her the
numbers, and still the activation failed. She transferred me to some other
support department, also apparently in India, and it turned out to be the
wrong department. They game me another number to call, and I ended up
transferred back to the first place.

I think it's time to just start drinking heavily.

Does anyone know of a number to call to contact someone in North America?


"Rick Rogers" wrote:

Hi,

The upgrade disk has to be started from within a working installation in
order to insert the product key and proceed. If you want a clean install,
you simply need to use the custom install option once the upgrade process
has been initiated. The downside here is that if you want your system to
start over clean, it doesn't provide for a clean install by booting the
disk. You'd have to either reinstall the previously upgraded OS, or use the
well-known workaround of installing twice (first w/o the product key to get
past the booted disk block, and then as an inplace upgrade). Either way you
have to install twice.

As to activation, you can (re)activate it as often as you deem necessary.
It's just that activations subsequent to the first one usually require that
you use the phone method. Automated ones will be blocked. You would not in
any case be required to purchase an additional license.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Dr. Raymond Blacketer" <DrRaymondBlacketer@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
in message news:E2666183-DA5C-4656-A693-87922F2D698B@xxxxxxxxxxxxxxxx
I have been a Microsoft customer since the DOS days, well over twenty years
now, and I am fed up with MS. I installed an upgrade version of Vista,
using
the ridiculous method of installing it from XP, but there were problems
with
the installation. I reinstalled Vista (clean install), assuming that once
I
had activated it, I could reactivate it. That would be fair and
reasonable,
but it turns out that neither of these terms mean anything to Microsoft. I
spent an entire day restoring/reinstalling all my programs, settings, and
documents. Now, because MS says my product key is invalid, I either have
to
spend more days reinstalling and reconfiguring, or pay a few hundred bucks
or
something for a new license, or vista will stop working fully in a few
weeks.

I paid for XP (not to mention W98, WME, W95, Windos 3.0, various versions
of
DOS, Office for Dos through Office 2007, etc. etc. etc.) and I am
therefore
eligible to upgrade to vista; but MS had made it terribly complicated, and
simply wants to extract more money out of its customers, even the long
time,
loyal ones, who must be a rapidly decreasing breed.

I can understand the need to have some kind of proof that the installer
owns
a legit copy of XP, etc, but the hoops one has to jump through for a clean
install are simply ridiculous. If I had any confidence that Mac could run
the
software I need, I'd be there.

Even when I try to contact customer support, they want to charge me $60
bucks just for listening. Microsoft is damnable.


.



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