Re: Vista install problem

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I have an OEM copy of vista since i built this PC, does this mean i cannot
get MS support?


"Colin Barnhorst" wrote:

Then you are entitled to use the phone number listed in the media kit for
your region for free installation support from MS. They promise to get you
up and running for free.

"inkeyes" <inkeyes@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4E5F68A6-54FA-48FF-B55D-E77F1C8F5DE9@xxxxxxxxxxxxxxxx
The DVD drive is 1st in the boot order.

The copy of vista is home premium 32bit and its a new retail copy.

PC specs:

asus P5E3 motherboard
Intel Wolfdale core 2 duo 3.16ghz
OCZ 4 x 1gb sticks (DDR3 1333mghz platinum edition)
BFG 9800GX2 gfx card
cooler master 850W psu
creative x-fi sound card
Seagate 500gb hard drive

if you need any more info give me a shout.

I have done a RAM test using memtest86 and it came back 100% pass no
errors.

I can get into bios and it all seems fine. Really have no idea why the
install process freezes.

Really appreciate the help.

"Colin Barnhorst" wrote:

Since the dvd (I know you meant to say dvd rather than cd) is booting the
system it appears your boot order is OK in the BIOS.

Disconnect all but essential devices, especially flash drives and
external
usb hard drives.

You need to give the hardware specs for your computer and what edition of
Vista you are using and whether it is x86 or x64.

Is the dvd one that came with the computer and is it a recovery dvd? If
you
bought Vista at retail you are entitled to free support for installation
from MS. If Vista came preinstalled on the computer you need to contact
the
mfg for support.


"inkeyes" <inkeyes@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F1F8A349-F2F6-4249-8C7F-E3CF220B0F12@xxxxxxxxxxxxxxxx
Hi,
Iv just bought a new PC, I put the vista CD in the drive and power up
the
computer.
A screen appears saying "windows is loading files" and a bar that
slowly
fills up.
Once the bar is full (suggesting all the files have been loaded), a new
bar
appears with microsoft corporation written underneath it.
From looking at online install guides it appears that there should be a
moving green block within this new bar however, it is completely empty
and
nothing happens. I have tried to install several times and left it for
40
mins or so each time, but i keep getting the same problem - i get to
that
stage and it seems the install freezes.

Any ideas?
Any help is greatly appreciated, i really have no idea what the problem
is



.

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