Re: Vista crashing, I need a way to know whats wrong

Randomly named .sys files, especially those located under C:\Windows\System32\Drivers, are usually trojans. These certainly have been known to cause these kernel crashes.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Timothy Davis [MSFT]" <tidavis@xxxxxxxxxxxxx> wrote in message news:e7718ZS1JHA.6056@xxxxxxxxxxxxxxxxxxxxxxx
Bugcheck IRQL_NOT_LESS_OR_EQUAL has several reasons to be thrown. This particular instance was caused by a kernel driver dereferencing a null pointer.

Unfortunately, I don't see an obvious culprit in the crash dump file - as the binary that dereferenced the pointer is Win32k.sys. In situations like this, Win3k.sys is most likely the victim of another kernel driver doing something bad.

To see what kinds of drivers/software you may have recently installed, you can look at the [%windir%\inf\setupapi.*.log] files.

It appears that you do not have a driver loaded for your display adapter - but instead are using VGA.sys. Is there a reason for this?

Also, I could not find any information on the kernel driver awgqdlyk.sys, which is loaded on your machine. You can find this file in your [%windir%\system32\drivers] folder. You might want to see what that file is, and where it came from.


"Timothy Davis [MSFT]" <tidavis@xxxxxxxxxxxxx> wrote in message news:02554C2D-C66B-48F6-9C1A-C259E0C7F8E3@xxxxxxxxxxxxxxxx
Hi Abubakar,

Please upload the crash dump file to the following URL:

https://sftus.one.microsoft.com/choosetransfer.aspx?key=1fa89359-ae3c-444f-8f40-cbd3adb352c8


Please note: This file transfer session will be removed once you upload the file.

"Abubakar" <noemail@xxxxxxxxxxx> wrote in message news:eTZbHHL1JHA.140@xxxxxxxxxxxxxxxxxxxxxxx
right now i'm on this page:
http://www.microsoft.com/whdc/DevTools/Debugging/symbolpkg.mspx

"R. C. White" <rc@xxxxxxxxxxxxx> wrote in message news:E7F22AF9-EB44-44FB-BECB-A4A8EF2E8D03@xxxxxxxxxxxxxxxx
Hi, Abubakar.

Rick is the expert here, not me. But I think the heart of your problem is here:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000000
BCP2: 0000001B
BCP3: 00000001
BCP4: 83043A7F
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1

Your "BCCode: a" corresponds to Stop Code 0x0A. My starting point for researching Stop Codes is:
TROUBLESHOOTING WINDOWS STOP MESSAGES
http://www.aumha.org/a/stop.htm

One of the first listings there is:
0x0000000A: IRQL_NOT_LESS_OR_EQUAL

There are many possible causes and solutions for this error, "Typically due to a bad driver, or faulty or incompatible hardware or software."

This should give you some ideas of the kinds of questions Rick will need you to answer in your next post.

RC
--
R. C. White, CPA
San Marcos, TX
rc@xxxxxxxxxxxxx
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64 RC 7100

"Abubakar" <noemail@xxxxxxxxxxx> wrote in message news:#BWe02J1JHA.2656@xxxxxxxxxxxxxxxxxxxxxxx

"Rick Rogers" <rick@xxxxxxxx> wrote in message news:uZBiv5H1JHA.4632@xxxxxxxxxxxxxxxxxxxxxxx
Hi,

The details of the blue screen are crucial to identifying the problem. Error codes, parameters, and any modules involved can all provide clues. Check the event log for details and post them.

The second "crash" sounds more like a hardware freeze, not an operating system issue but rather a problem component. Could also be related to overheating.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Abubakar" <noemail@xxxxxxxxxxx> wrote in message news:%23x3gRDF1JHA.140@xxxxxxxxxxxxxxxxxxxxxxx
Hi,

My vista crashed 2 times today. This is probably the first time since december 2007 when I bought my laptop with Vista. I know the usual question would be to check if I installed some new drivers or any hardware device but thats not the case as far as I know. Its a Vista Ultimate system, with a cor 2 duo 2.ghz, 2gb ram, wifi etc. The first time it crashed today was with a blue screen with the usual bsod stuff printed on it (I know it can be different stuff written there but right now I dont know the exact stuff other than 'check for new hardware installation' msg). i was running visual studio 2005 doing asp.net development with it. The second time when it crashed it hanged and the computer made one beep sound, but no bsod, the computer just didnt reply, and here also I was debugging something in asp.net in vs 2k5.

Is there any software that that provide me some information that may help me find out exactly whats wrong? Some internal diagnostic software that maybe ships with vista?

regards.



event log is so huge, there r enteries about every second ! And search was taking time. I will search for more, but after the second crash the following was displayed when i logged in:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000000
BCP2: 0000001B
BCP3: 00000001
BCP4: 83043A7F
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\Mini051409-01.dmp
C:\Users\Ab\AppData\Local\Temp\WER-99450-0.sysdata.xml
C:\Users\Ab\AppData\Local\Temp\WER192A.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

The WER* files are not at there mentioned place, but the dump file is there. I remember reading someone's blog that the dump file can be opened with windbg ?

In the meanwhile the system crashed one more time with blue screen.

..ab





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