Re: Installing Canon 9950F Scanner


Richard,
You did not read my last input very well. I stated that formerly I had a computer with Windows XP and a HP printer that had a scanner. This Canon scanner worked great with that combination. Now that is a system with two scanners but a different operating system. Now, do you see why I blame Vista? I have also uninstalled my new HP printer with the scanner and still could not get this Canon scanner to install. So, that is more ammunition that Vista is at fault.
"Richard Urban" <richardurbanREMOVETHIS@xxxxxxxxxxx> wrote in message news:eGcl1fNhJHA.760@xxxxxxxxxxxxxxxxxxxxxxx
I ask. What does Vista have to do with this particular problem. You would have the same problem with Win 98 and with Windows XP.

It is a limitation caused by YOU connecting two scanners of the same manufacture. It has little to do with the operating system. My older Canon scanner and my HP printer combo get along just fine. They are seen as two different imaging devices and I can choose which to use in a particular situation.

--

Richard Urban
Microsoft MVP
Windows Desktop Experience


"A. Davis" <awebdavis@xxxxxxxxxxxxx> wrote in message news:D0BB0B24-50C7-46E8-BA98-9AEC4FC7256D@xxxxxxxxxxxxxxxx
John, Cari, Richard,
Thanks for your input to my troubles. Formerly I had a Dell XPS computer with Windows XP, an HP psc 750xi printer that had a scanner and I used this Canon CanoScan 9950F scanner to scan hundreds of photographic slides onto my computer. No problem. In the fall, due to lack of memory, I bought a Dell XPS 630i computer with Windows Vista Home Premium, and also an HP Officejet Pro L7590 All-In One Printer. Due to other problems trying to get a Sony Turntable to work with this system, I had not hooked up my Canon scanner to try scanning again. Canon does not make or sell this scanner any longer but they have put out software to supposedly make it work with Vista. I spent more than an hour on the phone with Canon to try and install this new software the other day and with no success. I have contacted HP and they say I can't disable the Fax function on the new printer. I still have hundreds of slides, some more than 50 years old, that I need to scan and download. I thought I was improving my system by increasing my memory capacity but in so doing I have apparently shot myself in the foot and can now not scan any more slides. I am thoroughly disgusted with Windows Vista since everywhere I seem to turn it gives me more problems.




"John" <me@xxxxxxxxxx> wrote in message news:eHmy$PygJHA.4556@xxxxxxxxxxxxxxxxxxxxxxx
Simple test... uninstall the HP and disconnect it. Then connect the Canon and restart the computer. See if installing the Canon software works now. If it does, you have the answer. Assuming the Canon works and that's the device you want to use, reconnect the HP and hopefully only the HP fax is disabled.

Another thought. See if in the HP setup you can disable the fax function. If so, do it and then try installing the Canon.


"A. Davis" <awebdavis@xxxxxxxxxxxxx> wrote in message news:576D4BF2-073D-43A3-B3D0-00202123D77F@xxxxxxxxxxxxxxxx
I have a Canon 9950F Scanner that I used on another computer that had Windows XP operating system. I want to use this scanner on my new Dell XPS computer with Vista Premium Home Edition. I have talked to Canon and they downloaded the new Vista compatible software for installation of this scanner. However, when we try to install this software, the scanner is not recognized and does not show up as new hardware. I have a new all-in-one HP printer that also has a scanner. The printer works OK. Canon thinks there might be a conflict with the printer scanner and the Canon scanner causing the non-recognition of the Canon scanner. Canon says they can do nothing for me and I will have to go to Dell to get them to see if there is a computer problem. Has anybody out there had such a problem and is there a solution?





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